Scope
Description
The London Borough of Barking and Dagenham is commissioning an all-age
Technology Enabled Care service to support residents' health, wellbeing and
social care needs. The service will be delivered via a hybrid model across two Lots
and will be provided by organisations that share our values and are committed to
high standards, innovation and continuous improvement.
Our vision is to give residents choice and control, keeping people safe and well at
home for as long as possible. TEC should help residents maintain their
independence, quality of life and connection to their communities, and be a routine
part of how social care support is planned and delivered
Total value (estimated)
- £11,735,000 excluding VAT
- £14,082,000 including VAT
Above the relevant threshold
Main procurement category
Services
Contract locations
- UKI52 - Barking & Dagenham and Havering
Not the same for all lots
CPV classifications and contract dates are shown in Lot sections, because they are not the same for all lots.
Lot 1. Core Service Provision & Innovation
Description
technology catalogue, supply &
install, resident/carer onboarding, 24/7 monitoring and response, device lifecycle,
data platform, operational performance monitoring reporting and evaluation;
technical input to pilots. Communications and practice tool development, support
champions networks and impact case studies, in partnership with Lot 2.
Lot value (estimated)
- £11,050,000 excluding VAT
- £13,260,000 including VAT
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- Possible extension to 30 June 2031
- 5 years
Description of possible extension:
If both parties are content the contract can be extended by 2 (two) 12 (twelve) month periods for a total contract period of 5 (five) years in total.
CPV classifications
- 85300000 - Social work and related services
- 32500000 - Telecommunications equipment and supplies
- 51000000 - Installation services (except software)
- 72000000 - IT services: consulting, software development, Internet and support
- 72220000 - Systems and technical consultancy services
Same for all lots
Contract locations are shown in the Scope section, because they are the same for all lots.
Lot 2. Change Management & Innovation
Description
Technology-First adoption across practice (workforce training/coaching, practice tools and communications); pathway design and continuous improvement; structured innovation pipeline
(discover → define → pilot → evaluate → scale/stop) with test-and-learn and
proportionate evaluation; benefits realisation (baselines, counterfactual, attribution
and a monthly benefits ledger) and preparation of Month-18 gateway evidence;
service change governance and prioritisation; engagement and co-production to
ensure accessibility and inclusion. Provides TEC-focused advisory, convening and
evaluation to support adoption and the TEC-focused innovation pipeline, acting as
a strategic partner to the Council and Lot 1 on a targeted basis, subordinate to
core adoption work; Lot 1 supplies technical due-diligence and safe pilot
operations, with agreed routes to scale.
Lot value (estimated)
- £685,000 excluding VAT
- £822,000 including VAT
Contract dates (estimated)
- 1 July 2026 to 31 December 2027
- Possible extension to 30 June 2029
- 3 years
Description of possible extension:
If both parties are content the contract can be extended by 18 (Eighteen) months for a total contract period of 3 (Three) years in total.
CPV classifications
- 72222000 - Information systems or technology strategic review and planning services
- 72224100 - System implementation planning services
- 85300000 - Social work and related services
Same for all lots
Contract locations are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. Core Service Provision & Innovation
Lot 2. Change Management & Innovation
Detailed in the procurement specific questionnaire available at https://lbbd.bravosolution.co.uk/
Technical ability conditions of participation
Lot 1. Core Service Provision & Innovation
Lot 2. Change Management & Innovation
Detailed in the procurement specific questionnaire available at https://lbbd.bravosolution.co.uk/
Particular suitability
Lot 1. Core Service Provision & Innovation
Lot 2. Change Management & Innovation
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
16 January 2026, 12:00pm
Tender submission deadline
23 January 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 March 2026
Award criteria
Lot 1. Core Service Provision & Innovation
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Method statement questions |
Quality | 55% |
| Pricing | Total contract cost calculated by completing the pricing schedule document |
Cost | 30% |
| Social value | Social value response |
Quality | 10% |
| Presentation | The 3 highest scoring bidders from the ITT will be invited to present. Presentation scores will be added to ITT scores to arrive at the most advantageous tender. |
Quality | 5% |
Lot 2. Change Management & Innovation
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Method statement questions |
Quality | 55% |
| Price | Total contract cost calculated by completing the pricing schedule document |
Cost | 30% |
| Social value | Social value response |
Quality | 10% |
| Presentation | The 3 highest scoring bidders from the ITT will be invited to present. Presentation scores will be added to ITT scores to arrive at the most advantageous tender. |
Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
London Borough of Barking and Dagenham
- Public Procurement Organisation Number: PPYP-9821-RZGJ
Town Hall
Barking
IG11 7LU
United Kingdom
Email: Procurement@lbbd.gov.uk
Website: http://www.lbbd.gov.uk
Region: UKI52 - Barking & Dagenham and Havering
Organisation type: Public authority - sub-central government