Scope
Description
Transport for London's comment moderation tool requirement is for software to manage user-generated comments on social media platforms, ensuring they adhere to specific guidelines and community standards. The tool will be used by TfL's digital engagement team to help prevent spam, filter out offensive content, and maintain a positive online environment.
Contract 1. Social Media Comment Moderation Tool
Supplier
Contract value
- £49,500 excluding VAT
- £59,400 including VAT
Below the relevant threshold
Date signed
24 July 2025
Contract dates
- 24 July 2025 to 23 July 2027
- Possible extension to 23 July 2028
- 3 years
Description of possible extension:
1 Year optional extension.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Procedure
Procedure type
Below threshold - limited competition
Supplier
BrandBastion
Eteläesplanadi 2
Helsinki
00130
Finland
Email: help@brandbastion.com
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Social Media Comment Moderation Tool
Contracting authority
Transport for London
- Public Procurement Organisation Number: PHMT-6197-NWNZ
5 Endeavour Square
London
E20 1JN
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - central government