Scope
Reference
C395081
Description
THIS IS A PRELIMINARY MARKET ENGAGEMENT ACTIVITY
Queen Victoria NHS Foundation Trust is seeking to understand whether there are any organisations that are interested in providing a Friends and Family Test Service.
The successful provider would be expected to provide a web based software solution for the design, compilation, administration, analysis and reporting of the Friends Family Test questionnaire.
Organisations are requested to express an interest by sending a short introductory email to qvh.procurement@nhs.net by 5pm on 20th January 2026
Please note: This is a preliminary engagement exercise designed to gather insight and test feasibility before any formal procurement. It will help inform our business case and plans but will not in any way influence the outcome for future tender opportunities. At this stage, no commitment is being made by the Trust to procure any services.
Total value (estimated)
- £90,000 excluding VAT
- £108,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 May 2026 to 30 April 2029
- 3 years
Main procurement category
Services
Additional procurement category
Goods
CPV classifications
- 79311300 - Survey analysis services
- 48000000 - Software package and information systems
- 64212100 - Short Message Service (SMS) services
- 79311000 - Survey services
Engagement
Engagement deadline
20 January 2026
Engagement process description
Market Engagement
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
28 January 2026
Contracting authority
Queen Victoria Hospital NHS Foundation Trust
- Public Procurement Organisation Number: PDZB-1536-PVZG
Holtye Road
East Grinstead
RH19 3DZ
United Kingdom
Region: UKJ28 - West Sussex (North East)
Organisation type: Public authority - central government