Section one: Contracting authority
one.1) Name and addresses
HM Revenue & Customs
100 Parliament Street
London
SW1A2BQ
Contact
Bhavina Patel
Country
United Kingdom
Region code
UKI32 - Westminster
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.gov.uk/government/organisations/hm-revenue-customs
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Tax
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Trader Support Services
Reference number
CW104397
two.1.2) Main CPV code
- 72250000 - System and support services
two.1.3) Type of contract
Services
two.1.4) Short description
HMRC has appointed a service provider for the Trader Support Service (TSS) to:
• provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;
• educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and
• be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.
The service will include a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £245,186,136
two.2) Description
two.2.2) Additional CPV code(s)
- 80510000 - Specialist training services
- 98110000 - Services furnished by business, professional and specialist organisations
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.
The Trader Support Service is made up of two key elements:
System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.
The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.
two.2.5) Award criteria
Cost criterion - Name: Price per Quality Point (PQP) / Weighting: 0
two.2.11) Information about options
Options: No
two.2.14) Additional information
Price is not the only award criterion and all criteria were stated only in the procurement documents.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive dialogue
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-005479
Section five. Award of contract
Contract No
CW104397
Title
Trader Support Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 December 2025
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Netcompany UK Limited
London
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
08568559
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £245,186,136
five.2.5) Information about subcontracting
The contract is likely to be subcontracted
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
HM Revenue and Customs
London
Country
United Kingdom