Scope
Description
UK Anti-Doping (UKAD) seeks to appoint a supplier to provide comprehensive IT support services for its Microsoft-based cloud and desktop environment.
The successful supplier will deliver:
On-site support: Minimum of two days per month across UKAD's Loughborough and London offices.
Remote support: Helpdesk services during UK office hours, issue resolution, ticketing, monthly reporting, and attendance at quarterly review meetings.
Core scope includes:
- Support for Microsoft Azure infrastructure (IaaS), Office 365 tenant, and EntraID identity management.
- Device management via Intune for Windows 11 desktops and iOS/Android mobile devices.
- Active Directory and DNS management.
-Desktop support and patch management.
- Cybersecurity measures including multi-factor authentication and compliance monitoring.
Strategic input: Guidance on IT strategy and participation in IT governance meetings.
Supplier must demonstrate proven experience in delivering secure IT services, including robust patching and proactive improvement recommendations.
Full details, including service levels and technical requirements, are provided in the Specification document within the tender pack.
It is anticipated that the cost of the annual services will be around £78,000 + VAT.
Total value (estimated)
- £468,000 excluding VAT
- £561,600 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 March 2026 to 28 February 2029
- Possible extension to 28 February 2032
- 5 years, 11 months, 28 days
Description of possible extension:
Contract values assumes an Initial 3 year contract plus three 1 year extensions (3 +1+1+1).
Options
The right to additional purchases while the contract is valid.
We may require consultancy support for strategic projects and development work.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
Legal and financial capacity conditions of participation
Please refer to Specification.
Technical ability conditions of participation
Please refer to Specification.
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
16 January 2026, 12:00pm
Tender submission deadline
30 January 2026, 12:00pm
Submission address and any special instructions
Please e-mail all tender submission documents to procurement@ukad.org.uk
Tenders may be submitted electronically
No
Languages that may be used for submission
English
Award decision date (estimated)
16 February 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Methodology to deliver the IT support provision requirements | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
Quality | 28% |
| Technical competency and knowledge of delivery staff | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
Quality | 21% |
| Fixed annual fee | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
Price | 20% |
| Keeping up to date with issues affecting UKAD's IT environment | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
Quality | 14% |
| Rate Card | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
Price | 10% |
| Ability to mobilise | Please refer to Appendix III (b) for question details. Please refer to Appendix IV for more details on the Evaluation categories, scoring methodologies, matrices and weightings. |
Quality | 7% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
UNITED KINGDOM ANTI-DOPING LIMITED
- Companies House: 06990867
- Public Procurement Organisation Number: PPYZ-9177-QNHN
Sportpark
Loughborough
LE11 3QF
United Kingdom
Email: procurement@ukad.org.uk
Website: https://www.ukad.org.uk
Region: UKF22 - Leicestershire CC and Rutland
Organisation type: Public authority - central government