Scope
Reference
SCM3953M
Description
Extension of existing ServiceNow licensing for 3 years.
Contract 1. ServiceNow licensing extension
Suppliers
Supplier not yet selected
Contract value
- £546,500 excluding VAT
- £655,799 including VAT
Above the relevant threshold
Earliest date the contract will be signed
30 December 2025
Contract dates (estimated)
- 31 December 2025 to 30 December 2028
- Possible extension to 30 December 2029
- 4 years
Description of possible extension:
One year extension
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
This direct award is justified under Section 41 and Schedule 5, paragraph 7 of the Procurement Act 2023, which permits a contracting authority to award a contract without competition where the contract is an extension or partial replacement of existing goods/services and:
• a change in supplier would result in goods/services that are different from, or incompatible with, the existing goods/services; and
• that difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.
In this case, the award covers the continued use of our ServiceNow platform for three years. We have developed multiple bespoke services and integrations on ServiceNow; switching to another system would render these custom elements incompatible and require extensive re‑builds, complex data migration, re‑integration with dependent systems, and comprehensive re‑training of staff. Taken together, these impacts would create disproportionate technical difficulties and operational risk, so retaining the incumbent supplier is the only practicable route to ensure continuity, interoperability, and maintainability of our core service management capability.
Contracting authority
Science Museum Group
- Public Procurement Organisation Number: PDTR-3338-MNPG
The Science Museum
London
SW7 2DD
United Kingdom
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Organisation type: Public authority - central government