Section one: Contracting authority
one.1) Name and addresses
Activate Learning
Oxpens Road
Oxford
OX1 1SA
roxanne.macmillan@ActivateLearning.ac.uk
Telephone
+44 1865551216
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
http://www.cityofoxford.ac.uk/
Buyer's address
http://www.cityofoxford.ac.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Relationship Management System
Reference number
CA15239 -
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
The provision, implementation and ongoing support of a CRM System.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £803,724
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
United Kingdom
two.2.4) Description of the procurement
Activate Learning is seeking to implement a modern Customer Relationship Management (CRM) solution to support its operational needs and drive growth. The CRM will focus on increasing commercial revenue, improving efficiency, and enhancing engagement with key stakeholders. The system will support sales, case management and marketing activities. It must integrate with existing system to provide a unified platform for managing data and workflows.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 80.00%
Price - Weighting: 20.00%
two.2.11) Information about options
Options: Yes
Description of options
60 month(s) from the commencement date, with 36 initial month(s) and option to extend 1x24 month(s)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-003431
Section five. Award of contract
Contract No
CA15239
Title
Customer Relationship Management System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
15 December 2025
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
RIBBONFISH LIMITED
35 New Broad Street,
LONDON
EC2M 1NH
Telephone
+44 2086380551
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £803,724
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Activate Learning
City of Oxford College Campus
Oxford
OX1 1SA
roxanne.macmillan@activatelearning.ac.uk
Telephone
+44 8006126008
Country
United Kingdom