Scope
Reference
IKEN 37665
Description
Call off contract for the procurement of the Halo IT Service Management Tool. A cloud based ITSM solutions with service desk functionality, aligned with IT service Management policies and processes on an intuitive, codeless interface. Suppling flexible ITIL aligned processes and CMDB with automation out of the box. Provide the use of experienced, in-house ITSM team.
Contract 1. Halo IT Service Management Tool Software and user Licenses
Supplier
Contract value
- £146,880 excluding VAT
- £176,256 including VAT
Below the relevant threshold
Date signed
19 September 2025
Contract dates
- 19 September 2025 to 18 September 2027
- Possible extension to 18 September 2028
- 3 years
Description of possible extension:
This Call-Off Contract can be extended by the Buyer for one period of up to 12 months, by giving the Supplier 1 month written notice before its expiry.
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKJ - South East (England)
Procedure
Procedure type
Below threshold - unknown
Supplier
HALO SERVICE SOLUTIONS LTD
- Companies House: SC216980
- Public Procurement Organisation Number: PYVD-5774-MHXD
Cartref, Bonar Bridge
Ardgay
IV24 3AR
United Kingdom
Email: sales@haloitsm.com
Website: https://usehalo.com
Region: UKM61 - Caithness & Sutherland and Ross & Cromarty
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Halo IT Service Management Tool Software and user Licenses
Contracting authority
Guildford Borough Council
- Public Procurement Organisation Number: PRYN-3355-CPMV
Millmead House, Millmead
Guildford
GU2 4BB
United Kingdom
Contact name: Procurement
Telephone: +441483505050
Email: procurement@guildford.gov.uk
Website: https://www.guildford.gov.uk/
Region: UKJ25 - West Surrey
Organisation type: Public authority - sub-central government