Scope
Description
PROVISION OF RECEPTION CENTRE SERVICES AT HM NAVAL BASE
DEVONPORT. The Contractor is required to provide a comprehensive
range of Reception Centre Services to permanent Authority staff,
contractors and visitors to
the Naval Base at Devonport. As the initial point of contact for those
visiting the Naval Base, the Contractor shall ensure that services are
delivered
to a high quality, professional standard, as appropriate to a military
establishment to ensure that the reputation of the Naval Base is
enhanced.
Footnote.
The contract came into force on the 01st of June 2025.
Dates within this notice are retrospective to allow for late publication of this notice.
Contract 1. 712533450 -PROVISION OF RECEPTION CENTRE SERVICES AT HM NAVAL BASE DEVONPORT - UK5
Supplier
Contract value
- £2,691,641 excluding VAT
- £3,229,970.40 including VAT
Above the relevant threshold
Date signed
21 November 2025
Contract dates
- 16 December 2025 to 31 March 2028
- Possible extension to 28 February 2030
- 4 years, 2 months, 16 days
Description of possible extension:
Additional Years
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Option years 4&5
CPV classifications
- 79992000 - Reception services
Key performance indicators
| Name | Reporting frequency |
|---|---|
| Hours of Operation | 3 months |
| Customer Satisfaction Process | 3 months |
| Reception Centre Environment | 3 months |
| Naval Base Security Access Passes | 3 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
The Reception Centre Service is critical to base operational outputs.
A failed competition in 2023 resulted in the previous contract being extended to May 2024 to allow for parallel single-source negotiations with the incumbent DRDL.
Supplier
Devonport Royal Dockyard Limited
- Companies House: 02077752
HMNB Devonport
Plymouth
PL1 4SG
United Kingdom
Region: UKK41 - Plymouth
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. 712533450 -PROVISION OF RECEPTION CENTRE SERVICES AT HM NAVAL BASE DEVONPORT - UK5
Contracting authority
Submarine Delivery Agency
- Public Procurement Organisation Number: PBHX-4625-LVPD
Devonport
Plymouth
PL2 2BG
United Kingdom
Email: julie.rawlinson103@mod.gov.uk
Website: https://www.gov.uk/government/organisations/submarine-delivery-agency
Region: UKK41 - Plymouth
Organisation type: Public authority - central government