Scope
Reference
C403908
Description
The Cumbria Region Taxi Service for Cumbria, Northumberland, Tyne & Wear (CNTW) Trust (Authority) is managed by NTW Solutions (a wholly owned subsidiary of the Authority).
The contract period is targeted to commence 1st April 2026 (subject to Trust and Contractor final agreement) for Initial Term of 36 months, to expire 31st March 2029 (or 36 months from actual start date).
There is an option to extend from 1st April 2029 to 30th November 2029, subject to satisfactory performance of contract KPI's and agreement of both Parties.
Total value (estimated)
- £844,701.22 excluding VAT
- £1,013,541.46 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
3 year Initial Term + 1 x 8 month extension
Main procurement category
Services
CPV classifications
- 60120000 - Taxi services
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
19 December 2025, 12:00pm
Tender submission deadline
16 January 2026, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
13 February 2026
Award criteria
| Name | Description | Type | Order of importance |
|---|---|---|---|
| Cumbria Taxi - PA23 Open Competition | Technical Envelope = 40% Commercial Envelope = 40% Social Value Envelope = 20% See Tender Documents for full details |
Quality | 1 |
Other information
Payment terms
30 days from the receipt of an accepted invoice.
Description of risks to contract performance
• Inability to perform all journey demands and consistently meet / exceed 95% on time pickup KPI per calendar month.
• Liquidation of service provider.
• Closure of major CNTW Cumbria (sites & community) locations.
• Impacts of pandemics.
* Significant downtime of online booking portal or associated App.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Public Procurement Organisation Number: PDBW-5798-GPLT
St Nicholas Hospital, Jubilee Road
Newcastle Upon Tyne
NE3 3XT
United Kingdom
Email: leigh.tidyman@ntw.nhs.uk
Website: https://www.cntw.nhs.uk/
Region: UKC22 - Tyneside
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NTW Solutions Limited
Summary of their role in this procurement: Procurement Process
- Public Procurement Organisation Number: PYXL-7738-DGRP
Arran House, St Nicholas Hospital, Jubilee Road, Gosforth
Newcastle Upon Tyne
NE3 3XT
United Kingdom
Email: leigh.tidyman@ntw.nhs.uk
Website: https://www.ntwsolutions.co.uk
Region: UKC22 - Tyneside
Contact organisation
Contact Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust for any enquiries.