Section one: Contracting authority
one.1) Name and addresses
Karbon Homes
Number 5
Newcasle
NE128EG
Contact
Pippa Ford
Telephone
+44 7736956441
Country
United Kingdom
Region code
UKC22 - Tyneside
Companies House
RS 007529
Internet address(es)
Main address
https://www.karbonhomes.co.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Service Management Software for Karbon Homes
Reference number
202510-GS149
two.1.2) Main CPV code
- 48517000 - IT software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
ITSM software tool and consultancy services for implementation to support the management and delivery of IT services at Karbon Homes.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £46,844.01
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
two.2.4) Description of the procurement
Platform or infrastructure services for running software, networking, or processing and storing data. ● Provision of Jira Service Management Licenses ● Atlassian Guard Licenses ● Jira Software Licenses ● Confluence Licenses ● Consultancy to assist with the implementation of Jira Service Management
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.14) Additional information
Direct award through G-Cloud 14 defined 6-step buying process
utilising the online catalogue hosted on the Contract Award Service (CAS).
Award criteria:
technical merit and functional fit
after-sales service management: help desk, account management function, and assurance of supply of a range of services
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Direct award under G-Cloud 14 Lot 3 (RM1557.14)
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
202510-GS149
Title
IT Service Management Software for Karbon Homes
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 November 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
EFICODE UK LIMITED
Ground Floor, East Wing Burlington House, Grange Drive,
Southampton
SO30 2AF
Country
United Kingdom
NUTS code
- UKJ3 - Hampshire and Isle of Wight
Companies House
05643578
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £46,844.01
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Cabinet Office
London
Country
United Kingdom