Scope
Reference
PP-UKIFS-369
Description
1. Summary of Requirement
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream.
2. Key Technical Scope
•Service desk support (ITIL4-aligned) for ~270 users initially, scaling to ~500 users.
•Support migration from UKAEA Ivanti ticketing system to STEP ticketing system.
•Assist with onboarding industrial partners and cloud migration (Dec 2025-Mar 2026).
•Provide training materials and support for up to 20 PLM capabilities.
•Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance.
•Personnel must hold BPSS (service desk) and SC clearance (business/platform admin).
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Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 February 2026 to 10 February 2027
- Possible extension to 10 August 2027
- 1 year, 6 months, 1 day
Description of possible extension:
Up to 6 months (see ITT for further information)
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253000 - Helpdesk and support services
Contract locations
- UK - United Kingdom
Participation
Legal and financial capacity conditions of participation
See ITT for further information
Technical ability conditions of participation
See ITT for further information
Submission
Enquiry deadline
6 January 2026, 1:00pm
Tender submission deadline
16 January 2026, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
28 January 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Tecnical | 70% |
Quality |
| Social Value | 10% |
Quality |
| Total Contract Value | 20% |
Price |
Weighting description
Technical: 70%
Price: 20%
Social Value: 10%
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
UK INDUSTRIAL FUSION SOLUTIONS LTD
- Public Procurement Organisation Number: PCRM-7973-DCBL
UK Industrial Fusion Solutions Ltd, Culham Campus
Oxfordshire
OX14 3DB
United Kingdom
Contact name: Operational Procurement Team
Region: UKJ14 - Oxfordshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)