Scope
Reference
2025-WMGC-0666
Description
The West Midlands Growth Company (WMGC) is initiating a two-phase CRM migration and enhancement programme as it picks up additional business functions in April 2026 and is seeking a suitability experienced and qualified supplier / consultancy partner to provide suport for this project.
The priority (phase 1) is to transition the Business Support function from the Coventry & Warwickshire Growth Hub's Microsoft Dynamics system into WMGC's Zoho CRM platform before April, followed by six months of consultancy expertise (phase 2) to deliver migration, incorporate additional business functions, and strengthen CRM capability across the organisation.
Total value (estimated)
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 19 January 2026 to 30 September 2026
- 8 months, 13 days
Main procurement category
Services
CPV classifications
- 72212445 - Customer Relation Management software development services
Contract locations
- UKG3 - West Midlands
Submission
Tender submission deadline
19 December 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
Quality 80% / Price 20%
Procedure
Procedure type
Below threshold - open competition
Contracting authority
WEST MIDLANDS GROWTH COMPANY LIMITED
- Companies House: 01631329
11th Floor The Colmore Building
Birmingham
B4 6AT
United Kingdom
Email: procurement@wmgrowth.com
Region: UKG31 - Birmingham
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)