Scope
Reference
PP-UKIFS-369
Description
UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream.
Further information will be provided via a Tender Notice (to be published)
To view this notice, please click here:
https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1000121991
Total value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 10 February 2026 to 10 February 2027
- Possible extension to 10 August 2027
- 1 year, 6 months, 1 day
Main procurement category
Services
CPV classifications
- 72222300 - Information technology services
- 72253000 - Helpdesk and support services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
24 June 2025
The engagement was carried out before this notice was published.
Engagement process description
1. Summary of Engagement
UKIFS conducted preliminary market engagement to inform the development of requirements for the procurement of PLM Service Management Support within the STEP Programme. This engagement aimed to understand considerations around service delivery, security, and transition needs.
2. Engagement Details
Participants:
•Dassault (strategic partner providing 3DEXPERIENCE software)
•Technia (supplier to UKAEA, of which UKIFS is a wholly owned subsidiary)
•Format: Separate c.30-minute virtual sessions via Microsoft Teams
Topics Covered:
•Location and working arrangements, including security requirements
•Information security and access management considerations
•Transition from UKAEA support team to outsourced provider
•Migration and upgrade requirements
•Estimated ticket volumes and support time assumptions
3. Outcome
The engagement helped UKIFS refine its understanding of service requirements and operational considerations. No confidential or non-public information was shared with suppliers beyond what is now included in the published technical specifications, as part of the corresponding (active) open tender for this requirement. The final requirements were developed independently by UKIFS approximately three months after the engagement.
Contracting authority
UK INDUSTRIAL FUSION SOLUTIONS LTD
- Public Procurement Organisation Number: PCRM-7973-DCBL
UK Industrial Fusion Solutions Ltd, Culham Campus
Oxfordshire
OX14 3DB
United Kingdom
Contact name: Operational Procurement Team
Region: UKJ14 - Oxfordshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)