Scope
Reference
SR2760509186
Description
The provision of Employee Experience and Engagement Tools, across a one year initial term, at a value of £1,916,104.25 excluding VAT and £2,299,325.10 including VAT. The above figures include the initial term of one year, plus the one year optional extension.
Contract 1. Qualtrics Employee Engagement and Experience Tools
Supplier
Contract value
- £1,916,104.25 excluding VAT
- £2,299,325.10 including VAT
Above the relevant threshold
Date signed
5 December 2025
Contract dates
- 17 December 2025 to 16 December 2026
- Possible extension to 16 December 2027
- 2 years
Description of possible extension:
Optional 1 year extension.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Justification for not setting key performance indicators
Contract value under £5 million. Contract performance assessment not required due to straight-forward licence delivery model.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
Short-term duration direct award as a bridging contract. Impractical to transition to a new supplier for such a short duration.
Supplier
Qualtrics
- Public Procurement Organisation Number: PCJD-7824-MQRZ
Costello House, 1 Clarendon Row
Dublin
D02 TA43
Ireland
Email: pmckenna@qualtrics.com
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Qualtrics Employee Engagement and Experience Tools
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government