Scope
Reference
2177
Description
Hyde Housing Association Ltd intends to directly award a contract to Totalmobile Limited for the provision of cloud-based maintenance, scheduling, compliance and asset management software. The contract covers the continued supply, licensing, support and associated services required to operate Hyde's existing Totalmobile platform.
The estimated contract value is above £5,000,000 (excluding VAT) over a five-year term.
The contract enables Hyde to maintain continuity of service for essential operational systems already implemented and in active use.
Contract 1. Cloud-Based Maintenance, Scheduling, Compliance and Asset Management Software
Supplier
Contract value
- £5,500,000 excluding VAT
- £6,600,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
17 December 2025
Contract dates (estimated)
- 18 December 2025 to 17 December 2030
- 5 years
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Other information
Description of risks to contract performance
There are manageable risks associated with the long-term delivery of a business-critical SaaS platform, including potential changes in Hyde's organisational structure, future acquisitions or mergers, and resulting changes to user volumes or licensing requirements.
Additional risks relate to evolving technology needs and regulatory obligations, which may require adjustments to scope, service levels or licence models.
These risks will be managed through the contract's governance, performance monitoring and change control processes.
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - intellectual property or exclusive rights
- Single supplier - technical reasons
- Additional or repeat goods, services or works - extension or partial replacement
Hyde intends to directly award this contract under Schedule 5, Paragraphs 5, 6 and 7 of the Procurement Act 2023.
Hyde currently operates Totalmobile's cloud-based maintenance, scheduling, compliance and asset-management solution as a core operational system. The platform has been fully deployed across the organisation and is embedded through multiple technical integrations, data structures and workflow configurations that are specific to Totalmobile's proprietary environment. Totalmobile holds the exclusive intellectual property rights for the software and associated components used by Hyde.
Based on this technical configuration, no alternative supplier is capable of providing a system that can maintain service continuity without extensive redevelopment, re-implementation, large-scale data migration or interruption to critical operations. As a result, no reasonable alternative exists and a competitive process would be disproportionate, impractical and contrary to the public interest, given the operational risk, cost and disruption associated with replacing the existing system.
The proposed contract represents a continuation of the current integrated platform and related services. Procuring these services from a different supplier would create material technical incompatibilities and require substantial re-engineering, which meets the criteria for additional or repeat services under Schedule 5, Paragraph 7.
Direct negotiation has also established that the commercial terms available through this route are more advantageous than those available via framework agreements, supporting value for money.
For these reasons, Hyde is relying on the permitted grounds under Schedule 5, Paragraphs 5, 6 and 7 to award the contract directly to Totalmobile.
Supplier
TOTALMOBILE LIMITED
- Companies House: NI018486
- Public Procurement Organisation Number: PQCH-5452-NTRL
3rd Floor, 35 Dp 35-37 Donegall Place
Belfast
BT1 5BB
United Kingdom
Email: tenders@totalmobile.co.uk
Website: https://www.totalmobile.co.uk/
Region: UKN06 - Belfast
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Cloud-Based Maintenance, Scheduling, Compliance and Asset Management Software
Contracting authority
HYDE HOUSING ASSOCIATION LIMITED
- Companies House: IP18195R
- Public Procurement Organisation Number: PGRL-4951-QTGX
30 Park Street
London
SE1 9EQ
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - sub-central government