Scope
Description
APHA is seeking software solutions to enhance staff communication and soft skills. Our diverse workforce-including inspectors, scientists, and customer service teams-regularly interacts with stakeholders such as farmers and livestock keepers, where clear and empathetic communication is vital. We aim to procure tools that allow staff to practice real-life scenarios, identify early signs of escalation, and apply effective strategies to manage challenging interactions. This investment will help us build confidence, strengthen relationships, and deliver exceptional customer service. Please see attached the Request for Information. If you have any access issues, please email me: izabella.roberts@defra.gov.uk
Please note that the contract start and end dates are just indicative.
Commercial tool
Establishes a framework
Contract dates (estimated)
- 30 May 2026 to 30 May 2029
- 3 years, 1 day
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Engagement
Engagement deadline
19 January 2026
Engagement process description
Please see attached a Request for Information for the Software Communications Tool project.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
ANIMAL AND PLANT HEALTH AGENCY
- Public Procurement Organisation Number: PBHC-6261-BLLQ
Seacole Building, 2 Marsham Street
London
SW1P 4DF
United Kingdom
Contact name: Izabella Roberts
Region: UKI32 - Westminster
Organisation type: Public authority - central government