Scope
Reference
NUN - 24816
Description
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
Contract dates (estimated)
- 1 October 2026 to 30 September 2030
- 4 years
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72212512 - Interactive voice response software development services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Engagement
Engagement deadline
19 January 2026
Engagement process description
To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
Nuneaton and Bedworth Borough Council
- Public Procurement Organisation Number: PGMR-4581-NPWJ
Town Hall, Coton Road
NUNEATON
CV11 5AA
United Kingdom
Email: Procurement@nuneatonandbedworth.gov.uk
Website: http://www.cswjets.co.uk
Region: UKG13 - Warwickshire
Organisation type: Public authority - sub-central government