Scope
Reference
HC2296
Description
The NHS Advocacy & Complaints Service in Wiltshire provides free, specialist, and independent advocacy to support individuals wishing to make a complaint about NHS services.
Contract 1. NHS Advocacy & Complaints Service
Supplier
Contract value
- £113,883 excluding VAT
- £136,660 including VAT
Below the relevant threshold
Award decision date
4 December 2025
Earliest date the contract will be signed
19 December 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2029
- 3 years
Description of possible extension:
One year
Main procurement category
Services
CPV classifications
- 75122000 - Administrative healthcare services
Contract locations
- UKK15 - Wiltshire CC
Information about tenders
- 2 tenders received
- 2 tenders assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 1 supplier unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - limited competition
Special regime
Light touch
Supplier
VoiceAbility Advocacy
- Public Procurement Organisation Number: PZVM-5429-PYVW
110 Golden Lane
London
EC1Y 0TG
United Kingdom
Email: fundraising@voiceability.org
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. NHS Advocacy & Complaints Service
Contracting authority
Wiltshire Council
- Public Procurement Organisation Number: PDZR-9968-RYYY
Wiltshire Council
Trowbridge
BA14 8JN
United Kingdom
Contact name: Helen Danford
Telephone: +441225713267
Email: helen.danford@wiltshire.gov.uk
Website: http://www.wiltshire.gov.uk/
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - sub-central government