Scope
Reference
ten_1026
Description
The Financial Ombudsman Service (FOS) is seeking to appoint a suitably experienced provider to design, develop, and deliver a high-quality leadership development programme that aligns with our strategic objectives, values, and leadership behaviours. The successful provider will work in close partnership with our Learning and Development function to ensure the programme is tailored to the unique context and needs of FOS.
The scope of services includes:
• Collaborating with FOS's Learning and Development team to design a scalable leadership development programme, fully aligned with our leadership skills framework and organisational context.
• Delivering a blended learning experience incorporating in-person, virtual, hybrid, and on-demand modules for defined cohorts, with the aim of reaching up to 108 leaders over the contract duration.
• Supplying all necessary learning materials, tools, and digital content to support sustained learning and development.
• Working with FOS' Learning and Development team to implement robust evaluation methods to assess participant experience, capability development, and the overall impact of the programme.
• Sharing responsibility with the FOS team for managing and administering all aspects of programme delivery, quality assurance, and evaluation, ensuring adherence to agreed contract costs and timelines.
The programme is expected to run over two years with an option to extend for one year, commencing with a pilot phase followed by a full rollout
Total value (estimated)
- £230,000 excluding VAT
- £276,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 20 February 2026 to 18 February 2028
- Possible extension to 19 February 2029
- 3 years
Description of possible extension:
The programme may need to be extended to incorporate additional particpants or additional bespoke training is required
Options
The right to additional purchases while the contract is valid.
Options for the delivery partber to provide advice and additional design/ content
Main procurement category
Services
CPV classifications
- 80000000 - Education and training services
- 79998000 - Coaching services
- 80300000 - Higher education services
- 80500000 - Training services
Contract locations
- UK - United Kingdom
Submission
Enquiry deadline
12 January 2026, 12:00pm
Tender submission deadline
12 January 2026, 12:00pm
Submission address and any special instructions
Access to the procurement documents is restricted to: https://procurement.financial-ombudsman.org.uk/web/login.html
Locating the tender:
1. Go to 'Sourcing' or 'View Opportunities'
2. Use the search bar to find the opportunity by its reference number or name.
• Project reference: ten_1026
• Name: The provision of the design and delivery of a leadership development training programme
3. Click on the opportunity title to open the tender.
4. Then select 'Express Interest' to access documents
5. The system will add the tender to your 'My Responses' area.
6. You will now be able to download all tender documents and ask clarification questions.
For escalations contact (including project name and reference) : procurement.enquiries@financial-ombudsman.org.uk
Tenders may be submitted electronically
Yes
Award criteria
he evaluation of Tenderers' Technical Responses and Commercial Responses will be weighted on a technical to commercial ratio of 70:30
Procedure
Procedure type
Below threshold - open competition
Special regime
Light touch
Contracting authority
Financial Ombudsman Service Limited
- Companies House: 03725015
Exchange Tower, Harbour Exchange Square
London
E14 9SR
United Kingdom
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government