Section one: Contracting authority/entity
one.1) Name and addresses
Post Office Limited
100 Wood Street
London
EC2V7ER
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
02154540
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
POL EUC Managed Services
two.1.2) Main CPV code
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement at the time of conclusion of the contract:
Notice of Award of call-off contract from the Crown Commercial Service Technology Services 2 Framework, Lot 3, for Post Office's End User Compute Services.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
36
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2017/S 221-459586
Section five. Award of contract/concession
Contract No
C101412
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
21 September 2021
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Entserv UK Limited
110 Pinehurst Road, Farnborough Business Park
Farnborough
GU14 7BF
Country
United Kingdom
NUTS code
- UKJ3 - Hampshire and Isle of Wight
Companies House
00053419
Internet address
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £23,176,003
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Royal Courts of Justice
London
Country
United Kingdom
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
seven.1.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
seven.1.3) Place of performance
NUTS code
- UK - United Kingdom
seven.1.4) Description of the procurement:
Provision of End User Compute Services for Branches and colleagues of Post Office Limited.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months
60
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£48,712,573
seven.1.7) Name and address of the contractor/concessionaire
Entserv UK Limited
110 Pinehurst Road, Farnborough Business Park
Farnborough, Hampshire
GU14 7BF
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
00053419
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
The original contract notice was published on Contracts Finder at https://www.contractsfinder.service.gov.uk/notice/e07590f9-07d8-4864-957e-dd717acc86b2.
The Notice stated the value was £23,176,003; this was the value for the initial 3 years term excluding the extended term.
The contract is for a total of 5 years in duration, made up of a 3 year initial term and (optional) 1+1 or 2 year extension. The contract value is £34,709,829 over the full 5 year term.
An initial modification notice was published at https://www.find-tender.service.gov.uk/Notice/030502-2024. This modification enacted the 2 year extension option and increased the contract value by £14,002,744. This modification was to enable additional capital works and to account for higher than expected user numbers.
A further modification is now required as it has become necessary that POL replace the in-branch hardware due to technical obsolescence. The most appropriate course of action is for POL's current EUC provider to deliver this work.
The required modification is valued at £16.4m.
The services to be undertaken by DXC are:
1) Creation of a counter build
2) Physical build of the solution (hardware and software)
3) Storage of the counter hardware prior to deployment
4) Installation of circa 25,000 branch terminals and PIN entry devices
5) Software upgrades
6) Disposal of removed terminals
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
It has become necessary that POL replace the in-branch hardware due to technical obsolescence. The most appropriate course of action is for POL's current EUC provider to deliver this work under PCR 2015 Regulation 72(1)(b).
Failure to roll out the Hardware by October 2024 is a material risk to POL's ability to support trading through the provision of counter devices. Without this branches, will cease to be able to trade. Additionally, changing suppliers would cause significant inconvenience and substantial duplication of cost to POL.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £48,712,573
Total contract value after the modifications
Value excluding VAT: £65,112,573