Scope
Reference
IA3663
Description
Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.
Contract 1
Supplier
Contract value
- £200,000 excluding VAT
- £240,000 including VAT
Above the relevant threshold
Date signed
17 November 2025
Contract dates
- 17 November 2025 to 16 November 2027
- Possible extension to 16 November 2030
- 5 years
Description of possible extension:
3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements).
Main procurement category
Goods
CPV classifications
- 48445000 - Customer Relation Management software package
Contract locations
- UKG - West Midlands (England)
Justification for not setting key performance indicators
Performance will be monitored using service standards, but these are not in the form of KPIs. Examples of the service standards include a Recovery Time Objective, Recovery Point Objective, and set response times for queries and support issues.
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
ALCIUM SOFTWARE LIMITED
- Companies House: 04157769
- Public Procurement Organisation Number: PYRY-5615-PWQG
Unit 6b Churchill Way
Sheffield
S35 2PY
United Kingdom
Email: info@alciumsoftware.com
Website: https://evolutive.co.uk
Region: UKE32 - Sheffield
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Staffordshire County Council
- Public Procurement Organisation Number: PZDG-2995-QQMD
1 Staffordshire Place, Tipping Street,
Stafford
ST16 2LP
United Kingdom
Region: UKG24 - Staffordshire CC
Organisation type: Public authority - sub-central government