Scope
Reference
DN792068
Description
The London Borough of Hackney seeks to tender for a new Technology-Enabled Living (TEL) service, comprising equipment, call monitoring, and response service components.
The contract will run for a maximum period of 3 years, with an option to extend for a further 1+1 years
Total value (estimated)
- £5,200,000 excluding VAT
- £6,300,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 27 August 2026 to 26 August 2029
- Possible extension to 26 August 2031
- 5 years
Description of possible extension:
Option to extend for a further 1+1 years.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKI41 - Hackney and Newham
Participation
Legal and financial capacity conditions of participation
Please refer to the Conditions of Participation in the ITT.
Technical ability conditions of participation
Please refer to the Conditions of Participation in the ITT.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Submission type
Requests to participate
Deadline for requests to participate
19 December 2025, 12:00pm
Submission address and any special instructions
https://procontract.due-north.com/Opportunities/Index?p=2241eb95-058a-e511-80f7-000c29c9ba21&v=1
To view this opportunity, please select 'London Borough of Hackney' from the drop-down list under Organisations on the web address given above. Please click on the 'Tech Enabled Living Service' opportunity and follow the instructions on screen.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
29 April 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 60% |
| Price | Price | 40% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Competitive flexible procedure description
Stage 1: A discrete Conditions of Participation stage and Procurement Specific Questionnaire (including checking Exclusion Grounds).
Stage 2: A single Tendering Round for suppliers that pass Stage 1.
Reduced tendering period
Yes
Light touch contract - no minimum
Contracting authority
London Borough of Hackney
- Public Procurement Organisation Number: PRZC-5592-DDDV
Hackney Service Centre
London
E8 1DY
United Kingdom
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government