Scope
Reference
DH25029
Description
Derby Homes has awarded a Contract to a single contractor, Contract Domestic Services Limited, for the provision of repair and maintenance services to domestic white goods on an as and when required and scheduled basis within the Derby and surrounding areas.
The type of domestic white goods to be repaired under this contract are, but not limited to, the following equipment:
- Fridge Freezers
- Washing Machines and Dryers
- Dishwashers
- Electric Cookers/Hobs, integrated and freestanding
The white goods will be owned, managed, or maintained by Derby Homes and/or Derby City Council.
No warranty is given to the Contractor by the Client as to the amount (if any) or nature of the service and/or work which may be required to be carried out by the Contractor during the Contract period and no claim for compensation either contractual or otherwise will be accepted in respect of any variation in the volume of the work.
Contract 1
Supplier
Contract value
- £1,040,000 excluding VAT
- £1,248,000 including VAT
Above the relevant threshold
Date signed
1 November 2025
Contract dates
- 1 November 2025 to 31 October 2029
- Possible extension to 31 October 2033
- 8 years
Description of possible extension:
2 (Two) x 24 (Twenty-Four) months optional extensions which are at the discretion of Derby Homes Limited.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Refer to tender documents.
CPV classifications
- 39710000 - Electrical domestic appliances
- 50883000 - Repair and maintenance services of catering equipment
Contract locations
- UKF11 - Derby
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Delivery | - Jobs classed as Priority 0-Repairs completed within 24 hours - Jobs classed as Priority 1-Repairs completed within 3 days -Jobs classed as Priority 2-Repairs completed within 14 days -Jobs classed as... |
1 months |
| Customer Service | Service Provider must provide clear written quotations within 48 hours of original request for quotation. |
1 months |
| Communications | Service Provider must respond to all enquiries and requests made within 24 hours of such a request. |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
CONTRACT AND DOMESTIC SERVICES (DERBY) LIMITED
- Companies House: 00830049
- Public Procurement Organisation Number: PRGV-4174-QCPG
69 Sage Drive
Woodville
DE11 7JX
United Kingdom
Region: UKF13 - South and West Derbyshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
DERBY HOMES LIMITED
- Companies House: 04380984
- Public Procurement Organisation Number: PBQH-2894-TNND
839 London Road, Alvaston
Derby
DE24 8UZ
United Kingdom
Contact name: Juliet Higgins
Email: DH-Procurement@derby.gov.uk
Region: UKF11 - Derby
Organisation type: Public authority - sub-central government