Scope
Description
Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes:
• Coffee bar (31.5 sqm)
• Deli (48.3 sqm)
• Main entrance coffee shop (c. 20 sqm)
• Retail shop area (up to 1,290 sqm)
• Automated retailing (as an option)
This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards.
The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.
Lot LOT-0001. Coffee Bar
Description
Coffee bar currently operating as Muffin Break is 31.5 sq. m in the Food Court area
Lot LOT-0002. Deli
Description
Deli currently operating as XLNT is 48.3 sq. m.in the Food Court area
Lot LOT-0003. Coffee Shop
Description
Coffee shop currently the MacMillan office is c.20 sq m in the Main Entrance
Lot LOT-0004. C-store
Description
C-store area adjacent to the Food Court is 1,290 sq m
Lot LOT-0005. Automated retailing
Description
Automated retailing (refer to 3.13)
Lot LOT-0006. Optional Lot
Description
Refer to Tender Documents
Contract 1. Retail and Café Services – Whittington Health NHS Trust
Lots
Lot LOT-0001. Coffee Bar
Lot LOT-0002. Deli
Lot LOT-0003. Coffee Shop
Lot LOT-0004. C-store
Lot LOT-0005. Automated retailing
Lot LOT-0006. Optional Lot
Supplier
Contract value
- £4,500,000 excluding VAT
- £5,400,000 including VAT
Above the relevant threshold
Award decision date
28 November 2025
Date assessment summaries were sent to tenderers
28 November 2025
Standstill period
- End: 11 December 2025
- 8 working days
Earliest date the contract will be signed
15 December 2025
Contract dates (estimated)
- 16 February 2026 to 15 February 2036
- 10 years
Main procurement category
Services
CPV classifications
- 55300000 - Restaurant and food-serving services
- 55520000 - Catering services
- 55900000 - Retail trade services
- 42933000 - Vending machines
Information about tenders
Lot LOT-0001. Coffee Bar
- 6 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot LOT-0002. Deli
- 6 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot LOT-0003. Coffee Shop
- 6 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot LOT-0004. C-store
- 6 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot LOT-0005. Automated retailing
- 6 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Lot LOT-0006. Optional Lot
- 6 tenders received
- 1 tender assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Special regime
Concession
Supplier
Elior UK PLC
- Companies House: 01106729
The Courtyard Catherine Street
Macclesfield Cheshire
SK116ET
United Kingdom
Email: elior.business@elior.co.uk
Region: UKD62 - Cheshire East
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Retail and Café Services - Whittington Health NHS Trust
Contracting authority
Whittington Health NHS Trust
- Public Procurement Organisation Number: PZHC-1999-RLHQ
HIGHGATE HILL
LONDON
N19 5NF
United Kingdom
Email: julian.fris@nellerdavies.com
Region: UKI43 - Haringey and Islington
Organisation type: Public authority - central government