- Scope of the procurement
- Lot 1. Care and Support in the Home Daytime (Sunderland East)
- Lot 2. Care and Support in the Home Daytime (Sunderland West)
- Lot 3. Care and Support in the Home Daytime (Coalfields)
- Lot 4. Care and Support in the Home Daytime (Washington)
- Lot 5. Care and Support in the Home Daytime (Sunderland West)
- Lot 6. Care & Support in the Home - Overnight Care
- Lot 7. Live in Care Service
- Lot 8. Carer Support Service (Carer Relief)
- Lot 9. Support Services (Ad hoc) Care & Support in the Home
Section one: Contracting authority
one.1) Name and addresses
Sunderland City Council
City Hall, Plater Way,
Sunderland
SR13AA
corporate.procurement@sunderland.gov.uk
Country
United Kingdom
Region code
UKC23 - Sunderland
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.sunderland.gov.uk/
Buyer's address
https://www.sunderland.gov.uk/
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Keeping Well Services Framework
Reference number
KWS01
two.1.2) Main CPV code
- 85300000 - Social work and related services
two.1.3) Type of contract
Services
two.1.4) Short description
Framework for the provision of Keeping Well Services (Care & Support at Home for Adults over 18 Years)
Lots 1 to 5 - Care & Support at Home
• Lot 1 - Sunderland East
• Lot 2 - Sunderland West
• Lot 3 - Coalfields
• Lot 4 - Washington
• Lot 5 - Sunderland North
Lot 6 - Care and Support in the Home: Overnight Care
Lot 7 - Live in Care Service
Lot 8 - Carer Support Service (Carer Relief)
Lot 9 - Support Services (Ad-Hoc) Care and Support in the Home
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £100,000,000
two.2) Description
two.2.1) Title
Care and Support in the Home Daytime (Sunderland East)
Lot No
1
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Cost criterion - Name: Price Declaration / Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Care and Support in the Home Daytime (Sunderland West)
Lot No
2
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Cost criterion - Name: Price Declaration / Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Care and Support in the Home Daytime (Coalfields)
Lot No
3
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Cost criterion - Name: Price Declaration / Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Care and Support in the Home Daytime (Washington)
Lot No
4
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Cost criterion - Name: Price Declaration / Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Care and Support in the Home Daytime (Sunderland West)
Lot No
5
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 90
Cost criterion - Name: Price Declaration / Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Care & Support in the Home - Overnight Care
Lot No
6
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single contractor lot for the provision of Care & Support for Adults over 18 years : Full Overnight Service and Overnight Pop in Service
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 95
Cost criterion - Name: Price Declaration / Weighting: 0
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Live in Care Service
Lot No
7
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of live in Care & Support in the Home for Adults over 18 years
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 30
Cost criterion - Name: Price / Weighting: 65
Cost criterion - Name: Social Value / Weighting: 5
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Carer Support Service (Carer Relief)
Lot No
8
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Single Contractor lot for the provision of Care & Support in the Home for Adults over 18 Years for people living in their own home who are supported by an unpaid Carer. The Service will support Adult Carers aged 18 years or over to have a break from their caring role
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 95
Cost criterion - Name: Price Declaration / Weighting: 0
Cost criterion - Name: Social Value / Weighting: 5
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Support Services (Ad hoc) Care & Support in the Home
Lot No
9
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKC23 - Sunderland
two.2.4) Description of the procurement
Multiple Contractor lot for the provision of Care & Support in the Home for Adults over 18 years on an ad hoc basis.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 95
Cost criterion - Name: Price Declaration / Weighting: 0
Cost criterion - Name: Social Value / Weighting: 5
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-037566
Section five. Award of contract
Lot No
1
Title
Care and Support in the Home Daytime (Sunderland East)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 22
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Comfort Call Limited
Nottingham
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
0576327
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £30,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 2
Title
Care and Support in the Home Daytime (Sunderland West)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 20
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Care Quality Services Ltd
Colchester
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
11696513
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £30,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 3
Title
Care and Support in the Home Daytime (Coalfields)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 22
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The Care and Support Group Ltd
Stanley
corporate.procurement@sunderland.gov.uk
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
089655397
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £30,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 4
Title
Care and Support in the Home Daytime (Washington)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 23
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
3756814
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £30,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 5
Title
Care and Support in the Home Daytime (Sunderland North)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 22
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Vestra Homecare Limited
Sunderland
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
7528116
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £30,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 6
Title
Care and Support in the Home: Overnight Care
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 16
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Comfort Call Limited
Nottingham
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
05763279
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £30,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 7
Title
Live in Care Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 19
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Care Quality Services Ltd
Colchester
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
11696513
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 8
Title
Carer Support Service (Carer Relief)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 14
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Comfort Call Limited
Nottingham
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
05763279
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £10,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Comfort Call Limited
Nottingham
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
05763279
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Care Quality Services Ltd
Colchester
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
11696513
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
The Care and Support Group Ltd
Stanley
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
089655397
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
3756814
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Vestra Homecare Limited
Sunderland
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
7528116
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Westhome Care Services
Sunderland
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
07298807
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Thorncliffe Homecare Limited (Hark Group Holdings)
Sunderland
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
07129635
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Collens Healthcare Ltd
Gloucester
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
13124764
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Elegance Care and Support Ltd
Sunderland
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
12626412
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Allbrite Medical Staffing Ltd T/A Allbrite Care
Middlesborough
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
13829788
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section five. Award of contract
Lot No
Lot 9
Title
Support Services (Ad-Hoc) Care and Support in the Home
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
24 October 2025
five.2.2) Information about tenders
Number of tenders received: 28
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Kelly Park Limited
Consett
Country
United Kingdom
NUTS code
- UKC23 - Sunderland
Companies House
04193512
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £5,000,000 / Highest offer: £20,000,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Sunderland City Council
Sunderland
Country
United Kingdom