Scope
Reference
CPG-12361-2025
Description
The British Embassy in Kathmandu intends to undertake a services from competent Insurance Company to provide Health Insurance cover for Medical Treatment expenses (IPD and OPD), Accidental Insurance and Critical insurance for Country Based Staff (CBS) and their immediate family members.
FCDO (represented by the British Embassy) in Nepal intends set up Contract for Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) and British Council (BC), Kathmandu with a maximum tenure of Three (3) years.
FCDO in Nepal intends to empanel service provider in the following Three Lots (listed below) under an Open Tender. This competition is for the award of contract to one service provider each lot.
1. Lot 1 - Medical Insurance
2. Lot 2 - Accidental Insurance
3. Lot 3 - Critical Insurance
The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.
Lot 1. General Medical Insurance
Description
Group Medical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)
Lot 2. Group Accidental Insurance
Description
Group Accidental Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)
Lot 3. Group Critical Insurance
Description
Group Critical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)
Contract 1. The Provision of Group Medical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal.
Lots
Lot 1. General Medical Insurance
Lot 2. Group Accidental Insurance
Lot 3. Group Critical Insurance
Supplier
Contract value
- £314,450 excluding VAT
- £314,450 including VAT
Above the relevant threshold
Date signed
24 October 2025
Contract dates
- 1 November 2025 to 31 October 2026
- Possible extension to 31 October 2028
- 3 years
Description of possible extension:
The Contract Period begins on 1 November 2025 and ends on 31 October 2026 (the "Term"). The Authority may elect to extend the term by 1+1 years by providing the Contractor with 10 days' notice before the end of the Term. Any extensions to the Contract Period shall be mutually agreed between Authority and Contractor and confirmed in writing in accordance with Condition F3 of the Contract.
Main procurement category
Services
CPV classifications
- 66512220 - Medical insurance services
Contract locations
- NP - Nepal
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Claim Cycle Time and Accuracy | Turnaround time of claims handled and processed, Claim accuracy where claims are paid correctly without errors, overpayments, or underpayments, for reliability and consistency of claims processing... |
6 months |
| Innovation, adaptation, and continuous improvements | Number of official tie-ups with various hospitals within Nepal (including outside KTM) for cashless insurance facility, Number of tie-ups with various hospitals outside Nepal (esp. India and... |
6 months |
| Customer satisfaction | Initiate regular feedback gathering mechanisms from BEK to gauge satisfaction level with the services provided. Provide helpful resolutions to BEK inquiries and meet service level agreements. Offering... |
6 months |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
American Life Insurance Company
- Public Procurement Organisation Number: PHBX-6657-NQZQ
NARAYANI COMPLEX PULCHOWK, P.O BOX 11590 KATHMANDU, Nepal
KATHMANDU
11590
Nepal
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. The Provision of Group Medical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal.
Contracting authority
Foreign, Commonwealth and Development Office
- Public Procurement Organisation Number: PXRR-8771-PHVX
King Charles Street
London
SW1A 2AH
United Kingdom
Contact name: Sachin Khedekar
Email: sachin.khedekar@fcdo.gov.uk
Website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
Region: UKI32 - Westminster
Organisation type: Public authority - central government