Scope
Reference
COV 21558
Description
Coventry City Council ("the Council") are seeing a sharp increase in people approaching the statutory homeless service (a 36% increase in approaches from 22/23 to 23/24). This increase in footfall has resulted in a significant increase in the number of households in temporary accommodation. Our Supported Temporary Accommodation (STA) provision is provided by the Council for single people and in order to receive enhanced housing benefit rates, housing related support must be provided. As part of the Council's Medium Term Financial Strategy savings, we will be expanding the portfolio over the next 12 months to cater for the demand and deliver savings. Commissioned support will need to be delivered into the provision, and this commissioning round will factor this in.
Coventry's latest homeless review (2024) identified a number of key challenges and factors that impact homelessness in the city.
• Affordability: The cost of housing, whether through buying or renting, is rising faster than household incomes, creating a disparity and the Local Housing Allowance (LHA) rates have struggled to keep pace with the rising rents.
• Health and homelessness: it is well evidenced that people who are homeless experience worse health outcomes than the rest of the population, this includes both physical health as well as mental health and medical interventions and support for the use of substances.
• Domestic abuse: Domestic abuse is a key factor in terms of homelessness within Coventry.
• Increased demand: There has been a year-on-year increase in demand for support in regard to homelessness in the city particularly from young people, single adults, and single parents with dependent children.
• Homelessness Prevention: Early advice and intervention is key in preventing homelessness and our data tells us that households have better outcomes when they approach the service as early as possible.
• Temporary accommodation: The increased demand for temporary accommodation and length of stay, against the availability of permanent accommodation suggests that the number of households accommodated in temporary accommodation will continue to rise if the supply of affordable housing does not increase.
• Private Rented Sector (PRS) accommodation: PRS accommodation possesses two distinct challenges for homelessness services. Ending of a PRS tenancy is a key reason for the loss of the last settled accommodation and affordability in terms of moving households on from temporary accommodation.
• Supply: The housing needs in terms of the number of households on the housing list in the city outpaces the availability of social rented housing, highlighting the gap in supply and demand.
• Duty to refer: Although the duty to refer numbers have increased there are still key services who are not maximising the opportunity to prevent homelessness by using the duty to refer.
• Support needs: The primary support need for those approaching the homelessness service is in relation to Mental Health closely followed by physical health, substance misuse, and domestic abuse.
• Rough sleeping: The number of individuals found rough sleeping is on an upward trend, with a notable increase in non-nationals being found.
The new provision will support the delivery of the Homeless and Rough Sleeping Strategy. The key aim is to ensure that the newly commissioned services are not only focussed on the delivery of services to households who are in a crisis, but that prevention work is fundamental in the delivery of these services.
We are proposing that there will be 5 commissioned Lots to deliver housing related support services and specialist accommodation and that, within these, there are some specific Lots that address and support the aspirations within the Homeless and Rough Sleeping Strategy and for specific groups at risk of homelessness.
Commercial tool
Establishes an open framework
Lot 1. Temporary Accommodation Support
Description
Target Groups: Families and singlesSpecification: Support can be flexed across the two cohorts to reflect fluctuating demand.Minimum Support: 150 singles, 100 familiesSupport Hours: 750 hours
Lot 2. Complex Needs Provision (Over 25)
Description
Target Group: Individuals over 25 with complex needs, including ex-offendersServices Provided:• Prevention, crisis, and sustainment support• Complex Needs Hub providing Information, Advice, and Guidance (IAG) on homelessness and tenancy sustainment• Outreach support for newly settled individuals• 100 units of accommodation• SWEP management response• Emergency off-the-street accommodation for rough sleepers
Lot 3. Under 25s Provision
Description
Target Group: Individuals under 25Services Provided:• Prevention, crisis, and sustainment support• Under 25s Hub providing IAG on homelessness and tenancy sustainment• Outreach support as part of a prevention offers and for newly settled individuals• 50 units of accommodation for those under 25 (funded via housing benefit)
Lot 4. Families Provision
Description
Target Group: FamiliesServices Provided:• Prevention and sustainment support• Hub provision providing prevention and tenancy sustainment support• Outreach support as part of a prevention offer and for newly settled families
Lot 5. Women Provision
Description
Target Group: WomenServices Provided:• Prevention, crisis, and sustainment support• 20-25 units of accommodation (funded via Housing Benefit)• Outreach support as part of a prevention offer and for newly settled women
Contract 1. Lot 1 Temporary Accommodation
Lots
Lot 1. Temporary Accommodation Support
Supplier
Contract value
- £6,000,000 excluding VAT
- £7,200,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
28 November 2025
Date assessment summaries were sent to tenderers
28 November 2025
Standstill period
- End: 10 December 2025
- 8 working days
Earliest date the contract will be signed
11 December 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
two periods of two years
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Contract 2. Lot 2 Complex Needs Over 25
Lots
Lot 2. Complex Needs Provision (Over 25)
Supplier
Contract value
- £3,660,000 excluding VAT
- £4,392,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
28 November 2025
Date assessment summaries were sent to tenderers
28 November 2025
Standstill period
- End: 10 December 2025
- 8 working days
Earliest date the contract will be signed
11 December 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
two periods of 2 years
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Contract 3. Lot 3 Under 25
Lots
Lot 3. Under 25s Provision
Supplier
Contract value
- £2,340,000 excluding VAT
- £2,808,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
28 November 2025
Date assessment summaries were sent to tenderers
28 November 2025
Standstill period
- End: 10 December 2025
- 8 working days
Earliest date the contract will be signed
11 December 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
Two periods of 2 years
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Contract 4. Lot 4 Families Provision
Lots
Lot 4. Families Provision
Supplier
Contract value
- £1,380,000 excluding VAT
- £1,656,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
28 November 2025
Date assessment summaries were sent to tenderers
28 November 2025
Standstill period
- End: 10 December 2025
- 8 working days
Earliest date the contract will be signed
11 December 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
two periods of 2 years
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Contract 5. Lot 5 Women's Provision
Lots
Lot 5. Women Provision
Supplier
Contract value
- £1,380,000 excluding VAT
- £1,656,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
28 November 2025
Date assessment summaries were sent to tenderers
28 November 2025
Standstill period
- End: 10 December 2025
- 8 working days
Earliest date the contract will be signed
11 December 2025
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2032
- 6 years
Description of possible extension:
Two periods of 2 years
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKG33 - Coventry
Information about tenders
Lot 1. Temporary Accommodation Support
- 5 tenders received
- 5 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 2 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
- Citizens Advice Mid Mercia
- CLAREMONT LIVING GROUP LIMITED
- GAIN HEALTHCARE LTD
- SPRING HOUSING ASSOCIATION LIMITED
Lot 2. Complex Needs Provision (Over 25)
- 4 tenders received
- 4 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Lot 3. Under 25s Provision
- 4 tenders received
- 4 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Lot 4. Families Provision
- 3 tenders received
- 3 tenders assessed in the final stage:
- 2 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Lot 5. Women Provision
- 3 tenders received
- 3 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 3 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Suppliers
Citizens Advice Mid Mercia
- Public Procurement Organisation Number: PXDJ-8641-BZBW
Citizens Advice Bureau, 114 Church Street, Church Gresley
Swadlincote
DE11 9NR
United Kingdom
Region: UKF13 - South and West Derbyshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
CLAREMONT LIVING GROUP LIMITED
- Companies House: 08467597
- Public Procurement Organisation Number: PHLC-9142-QPTW
18-21 Summer Hill Terrace
Birmingham
B1 3RA
United Kingdom
Website: http://Www.claremomtliving.org
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
GAIN HEALTHCARE LTD
- Companies House: 08491375
- Public Procurement Organisation Number: PVPN-1987-ZJJL
Rear Office 5
Bicester
OX26 6BU
United Kingdom
Website: http://www.gainhealthcare.co.uk
Region: UKJ14 - Oxfordshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
PEOPLE POTENTIAL POSSIBILITIES
- Companies House: 02495423
- Charity Commission (England and Wales): 703163
Eagle House
Ilkeston
DE7 8HU
United Kingdom
Email: development@p3charity.org
Website: http://www.p3charity.org
Region: UKF13 - South and West Derbyshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 Temporary Accommodation
Contract 4. Lot 4 Families Provision
SALVATION ARMY TRUSTEE COMPANY(THE)
- Companies House: 00259322
- Public Procurement Organisation Number: PQQQ-1841-MWRJ
1 Champion Park
London
SE5 8FJ
United Kingdom
Region: UKI44 - Lewisham and Southwark
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 Complex Needs Over 25
SPRING HOUSING ASSOCIATION LIMITED
- Companies House: 09244172
- Public Procurement Organisation Number: PLLN-3845-GPVJ
22 Old Walsall Road
Birmingham
B42 1DT
United Kingdom
Website: http://www.springhousing.org.uk
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
ST BASILS
- Companies House: 03964376
- Public Procurement Organisation Number: PBHV-1452-TWVY
Heath Mill Lane
Birmingham
B9 4AX
United Kingdom
Email: Contracts@stbasils.org.uk
Website: http://www.stbasils.org.uk
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3. Lot 3 Under 25
TURNAROUND WEST MIDLANDS COMMUNITY INTEREST COMPANY
- Companies House: 10438942
- Public Procurement Organisation Number: PXLV-6663-LRQW
5 Light Lane
Coventry
CV1 4BQ
United Kingdom
Region: UKG33 - Coventry
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 5. Lot 5 Women's Provision
Contracting authority
Coventry City Council
- Public Procurement Organisation Number: PMJC-6861-XJPP
Council House, Earl Street
Coventry
CV1 5RR
United Kingdom
Region: UKG33 - Coventry
Organisation type: Public authority - sub-central government