Scope
Reference
HHA.A.C.25.025 02
Description
Habinteg wishes to invite Tender Responses for the supply of services and works in respect of Lifts across the Habinteg estate to ensure all properties remain compliant, whilst residents remain safe within their homes and facilitate daily activity.
The Supplier shall be responsible for all servicing, planned and reactive maintenance of lifts located within properties tenanted by Habinteg.
A professionally managed service is to be provided for both Planned and Reactive Maintenance activities.
The Supplier shall ensure the availability of qualified on-call personnel to respond to maintenance issues and system failures twenty-four hours a day, seven days a week, throughout the entire calendar year, including public holidays.
Habinteg is a registered social housing provider with 50 years' experience building and promoting accessible homes and communities, operating across England. Habinteg has a range of general needs properties built specifically to meet accessible and adaptable requirements of customers. Habinteg supports a wide range of customers including older and disabled people, and families with disabled children.
Habinteg is undertaking an Open Procedure to select a suitable Supplier to deliver the Passenger Lift Servicing and Maintenance Contract to commence 1st August 2026 (an initial three (3) year contract term, with two (2) optional one (1) year extensions, a maximum potential term of five (5) years).
The estimated contract value is between £250,000 - £350,000 for the full contract term.
Site visit will take place as part of this Tendering Procedure on Tuesday 9th December and attendance must be registered by Friday 5th December through ProContract.
Full scope details can be found with the associated tender documents at ProContract.
Within the Pricing Schedule of this tender, the Contracting Authority has stated a number of assets/properties that the Supplier will be expected to deliver services to - if this list of assets/properties needs to be modified throughout the contract term, this will be considered a "materialisation of a known risk".
The tender deadline for this opportunity is 12pm (noon) on 6th January 2026.
Please note that Shared Service for Housing (SSfH) is acting as the managing organisation on behalf of Habinteg for this tender opportunity.
Total value (estimated)
- £350,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 August 2026 to 31 July 2029
- Possible extension to 31 July 2031
- 5 years
Description of possible extension:
Please refer to full associated tender documents (Schedule 1 and the ProContract Evaluation Questionnaire)
Main procurement category
Services
CPV classifications
- 50750000 - Lift-maintenance services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Participation
Legal and financial capacity conditions of participation
Please refer to full associated tender documents (Schedule 1 and the ProContract Evaluation Questionnaire).
Technical ability conditions of participation
Please refer to full associated tender documents (Schedule 1 and the ProContract Evaluation Questionnaire).
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
30 December 2025, 5:00pm
Tender submission deadline
6 January 2026, 12:00pm
Submission address and any special instructions
A Tender Response must be submitted via ProContract for the Supplier to be considered for the award of the Contract in the Tendering Procedure.
https://procontract.due-north.com/Opportunities/Index?p=18d7f93d-94bb-ef11-8132-005056b64545&v=2
Tender Responses and communications submitted by Suppliers via any other means will be excluded.
Suppliers that require any technical assistance in using the portal or have any difficulty registering or logging in, should contact the ProContract helpdesk:
o 0330 005 0352 (9am - 5.30pm Mon - Fri)
o suppliersupport@proactisservicedesk.com
o "Submit a Ticket" to the helpdesk (via
https://suppliersupport.proactisservicedesk.com/s/?language=en_US)
Full details around submitting a compliant tender can be found within Schedule 1 of the associated tender documents.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
23 April 2026
Recurring procurement
Publication date of next tender notice (estimated): 1 December 2028
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | As per procurement documents (see Schedule 1 and the ProContract Questionnaire). |
Quality | 60% |
| Price | As per procurement documents (see Schedule 1, the Pricing Schedule and the ProContract Questionnaire). |
Price | 40% |
Other information
Payment terms
Please see Schedule 3, Contract (Terms and Conditions).
Description of risks to contract performance
The following risks have been identified that would impact the performance of the Contract, where the impact cannot be known at this stage but may relate to a Contract modification if the risk was to materialise:
1. Risk of legislative changes, regulatory changes or changes in law during the term of a Contract
2. Risk of unforeseen changes to delivery/operational standards
3. Risk of changes in technology, IT solutions or systems
4. Risk of unforeseen increase in Contracting Authority budgets/increased volume of works/services
5. Risk of unforeseen circumstances that cause the value of the Contract to increase (previous examples include BREXIT, war, pandemic and the cost-of-living crisis)
6. Risk of unforeseen political impact
7. Risk of decrease/increase in property volume.
Within the Pricing Schedule of this tender, the Contracting Authority has stated a number of assets/properties that the Supplier will be expected to deliver services to - if this list of assets/properties needs to be modified throughout the contract term, this will be considered a "materialisation of a known risk".
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://procontract.due-north.com/Opportunities/Index?p=18d7f93d-94bb-ef11-8132-005056b64545&v=2
All documentation can be found within the attachments section of
ProContract, with a list of Schedules/Appendices within Schedule 1.
https://procontract.due-north.com/Opportunities/Index?p=18d7f93d-94bb-e
f11-8132-005056b64545&v=2
Contracting authority
Habinteg Housing Association Limited
- Companies House: IP19341R
- Mutuals Public Register: IP19341R
- Public Procurement Organisation Number: PMCD-7626-HQTP
Chapman House, Unit 1, Adwalton Business Park
Bradford
BD11 1DR
United Kingdom
Region: UKE42 - Leeds
Organisation type: Public authority - sub-central government
Other organisations
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
SHARED SERVICES FOR HOUSING LIMITED
Summary of their role in this procurement: Shared Service for Housing (SSfH) is acting as the managing and contact organisation on behalf of the Contracting Authority for this tender opportunity, carrying out the role as Procurement Consultant.
- Companies House: 16356505
- Public Procurement Organisation Number: PGNT-9288-TPMJ
230 Blackfriars Road
London
SE1 8NW
United Kingdom
Contact name: Rebecca How
Email: rebeccahow@ssfh.org.uk
Region: UKI44 - Lewisham and Southwark
COOK & ASSOCIATES LIFT CONSULTANTS LIMITED
Summary of their role in this procurement: Lift Consultants
- Companies House: 05736712
- Public Procurement Organisation Number: PTVM-1586-WXHP
Regis House, 42b Homesadale Road
Bromley
BR2 9LD
United Kingdom
Email: enquiry@cook-associates.co.uk
Website: http://www.cook-associates.co.uk
Region: UKI61 - Bromley