Section one: Contracting authority
one.1) Name and addresses
NHS Norfolk & Waveney Integrated Care Board
County Hall, Martineau Ln
Norwich
NR1 2DH
Contact
Claire Pickard
Country
United Kingdom
Region code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
Buyer's address
https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of General Medical Services (GMS) at The Hollies Surgery, Downham Market, Norfolk
Reference number
AG25502
two.1.2) Main CPV code
- 85121100 - General-practitioner services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Norfolk & Waveney Integrated Care Board intends to award a General Medical Services (GMS) contract to Resilient Healthcare International to provide primary medical services and other services at The Hollies Surgery from 1st April 2026 following a robust Competitive Process.
Representations by providers must be made to the relevant authority by Midnight on 9th December 2025.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £557,822
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
Downham Market Health Centre, Paradise Road, Downham Market, Norfolk, PE38 9JE
two.2.4) Description of the procurement
NHS Norfolk & Waveney Integrated Care Board intends to award a General Medical Services (GMS) contract to Resilient Healthcare International for the provision of primary medical services and other services at The Hollies Surgery following a robust Competitive Process.
This will be a General Medical Services (GMS) contract held in perpetuity and the service commencement date is Wednesday 1st April 2026.
The annual contract value will be £557,822
This is an existing service and has been awarded to a new provider.
Please note in terms of the awarded contract value advertised, this is a General Medical Services (GMS) contract held in perpetuity so the figure of £557,822 is based on the per annum amount.
two.2.5) Award criteria
Quality criterion - Name: Key Criteria 1: Quality and Innovation / Weighting: 30
Quality criterion - Name: Key Criteria 3: Integration, Collaboration and Services Sustainability / Weighting: 20
Quality criterion - Name: Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice / Weighting: 20
Quality criterion - Name: Key Criteria 5: Social Value / Weighting: 10
Cost criterion - Name: Key Criteria 2: Value / Weighting: 20
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-038601
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 November 2025
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Resilient Healthcare International Ltd
136 Doddsfield Road
Slough
SL2 2AJ
Telephone
+44 7827320337
Country
United Kingdom
NUTS code
- UKJ11 - Berkshire
National registration number
15814836
Internet address
https://resilienthealthcare.co.uk/
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £557,822
Total value of the contract/lot: £557,822
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Midnight on 9th December 2025. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.
Written representations need to be sent via the Atamis e-tendering portal, Project Reference: C358317 - COMPETITIVE: General Medical Services at The Hollies Surgery.
The evaluation panel completed individual evaluations for assigned questions and took part in moderation to agree and finalise scores and rationales. The panel comprised:
• Norfolk and Waveney Integrated Care Board: representatives from Primary Care Commissioning team, West Place team, Nursing & Quality team, Finance team, Estates team, Digital & Data team and Population Health & Data Analysis team; and
• A senior clinician from a neighbouring Integrated Care Board.
The award decision makers are NHS Norfolk and Waveney Integrated Care Board.
At the outset of the process, two individuals declared potential conflicts with organisations. However, these were not deemed relevant for this procurement process as the organisations named did not express an interest or bid for the tender opportunity.
The Basic Selection Criteria Questions were Pass/Fail and the weightings for the Key Criteria Questions were as follows and were scored on a 0-5 scoring mechanism;
Key Criteria 1: Quality and Innovation 30.00%
Key Criteria 2: Value: 20.00% (Plus 1 Pass/Fail Question)
Key Criteria 3: Integration, Collaboration and Services Sustainability: 20.00%
Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20.00%
Key Criteria 5: Social Value: 10.00%
The preferred Provider was awarded the contract based on the highest overall weighted score for Key Criteria and meeting all of the Basic Selection Criteria.
six.4) Procedures for review
six.4.1) Review body
NHS England Independent Patient Choice and Procurement Panel
London
London
SE1 8UG
Country
United Kingdom
Internet address
six.4.2) Body responsible for mediation procedures
NHS Arden and Greater East Midlands Commissioning Support Unit
Cardinal Square, 10 Nottingham Road
Derby
DE1 3QT
Country
United Kingdom
Internet address
https://www.ardengemcsu.nhs.uk/
six.4.4) Service from which information about the review procedure may be obtained
NHS Arden and Greater East Midlands Commissioning Support Unit
Cardinal Square, 10 Nottingham Road
Derby
DE1 3QT
Country
United Kingdom