Section one: Contracting authority
one.1) Name and addresses
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw
Cardiff
CF15 7QZ
Contact
Josh Wood
Telephone
+44 2921501500
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
http://nwssp.nhs.wales/ourservices/procurement-services/
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
InTouch System Renewal
Reference number
P0281A
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Hywel Dda University Health Board's (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £115,622
two.2) Description
two.2.2) Additional CPV code(s)
- 48218000 - License management software package
two.2.3) Place of performance
NUTS codes
- UKL14 - South West Wales
two.2.4) Description of the procurement
Hywel Dda University Health Board’s (HDUHB) Digital Directorate have awarded a contract for an InTouch system and support renewal. InTouch allows patients to check-in to appointments themselves using wall mounted self-service kiosks at Cardigan and Aberaeron Integrated Care Centres. The system integrates with Wales Patient Access System (WPAS) to provide appointment information which can reduce queue times and lengths at the reception desk. The system provides estimated wait times and directs patients to their wait location which improves the overall patient experience whilst freeing up staff for other critical tasks.
The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
The NHS SBS Audio Visual Solutions and Integrated Operating Theatres 2 Framework Agreement (SBS10245) provided a compliant procurement route and allowed a direct award under Lot 6 (Patient Check-In Devices).
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract
Contract No
P0281A
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
21 October 2025
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
VitalHub (UK) Limited
2 Stone Buildings, Whitworth Road
London
WC2A3TH
Telephone
+44 7377393250
Country
United Kingdom
NUTS code
- UKK13 - Gloucestershire
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £115,622
Section six. Complementary information
six.3) Additional information
(WA Ref:158560)
six.4) Procedures for review
six.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom