Scope
Description
Qualtrics will provide a suite of employee engagement tools to HMRC.
The Contract duration will be one year, with an optional one year extension.
The value of the contract is £1,121,622 for the initial term, and a further £1,177,703.10 for the extension year.
Contract 1. Qualtrics Employee Engagement and Experience Tools
Supplier
Contract value
- £1,916,104.25 excluding VAT
- £2,299,325.10 including VAT
Above the relevant threshold
Earliest date the contract will be signed
4 December 2025
Contract dates (estimated)
- 17 December 2025 to 16 December 2026
- Possible extension to 16 December 2027
- 2 years
Description of possible extension:
An optional 1 year extension if required, dependent upon business needs.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
A direct award as a short term bridging contract whereby it is impractical and uneconomical for a replacement supplier to provide the services to the HMRC estate. A more strategic contract has been competitively procured for the end of this short term arrangement.
Supplier
Qualtrics
- Public Procurement Organisation Number: PCJD-7824-MQRZ
Costello House, 1 Clarendon Row
Dublin
D02 TA43
Ireland
Email: pmckenna@qualtrics.com
Contract 1. Qualtrics Employee Engagement and Experience Tools
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Email: hmrcsupportsapariba@hmrc.gov.uk
Website: http://www.hmrc.gov.uk
Region: UKI32 - Westminster
Organisation type: Public authority - central government