Scope
Description
Renewal of existing service desk platform - licence, maintenance and hosting
Contract 1
Supplier
Contract value
- £294,285 excluding VAT
- £353,142 including VAT
Above the relevant threshold
Earliest date the contract will be signed
4 December 2025
Contract dates (estimated)
- 29 December 2025 to 28 December 2030
- 5 years
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72268000 - Software supply services
Contract locations
- UKK - South West (England)
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - intellectual property or exclusive rights
- Single supplier - technical reasons
Proprietary software
Supplier
IOCO SOLUTIONS LIMITED
- Companies House: 06530792
- Public Procurement Organisation Number: PTHZ-5518-BLGL
6-7 Castle Gate
Hertford
SG14 1HD
United Kingdom
Email: sales@ioco.uk
Website: https://ioco.uk/
Region: UKH23 - Hertfordshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
ROYAL CORNWALL HOSPITALS NHS TRUST
- NHS Organisation Data Service: REF
- Public Procurement Organisation Number: PGXP-9455-TXGR
Treliske
Truro
TR1 3LJ
United Kingdom
Email: michael.roach1@nhs.net
Region: UKK30 - Cornwall and Isles of Scilly
Organisation type: Public authority - central government