Scope
Reference
DN779398
Description
Folkestone & Hythe District Council wishes to enter into a JCT MTC 2016 for servicing, maintenance and repairs of passenger lifts. This is for comprehensive servicing, maintenance, and associated works of passenger lifts across various properties managed by the Council. It includes planned and preventative maintenance, responsive call-out services, emergency repairs, and component replacements, with a focus on meeting strict performance standards such as timely responses to breakdowns and entrapments, first-time fixes, and compliance with LOLER inspections. The contract spans an initial 29 months starting November 1, 2025, with a potential extension of up to 24 months, and has a maximum value of £475,000. Triple S Lift Services Ltd will provide local resources, qualified personnel, and environmentally sustainable practices to ensure efficient service delivery and adherence to key performance indicators.
Contract 1. Passenger Lifts Maintenance 2025-28
Supplier
Contract value
- £475,000 excluding VAT
- £570,000 including VAT
Above the relevant threshold
Date signed
3 November 2025
Contract dates
- 3 November 2025 to 31 March 2028
- Possible extension to 31 March 2030
- 4 years, 4 months, 28 days
Description of possible extension:
The contract spans an initial 29 months starting November 1, 2025, with a potential extension of up to 24 months, and has a maximum value of £475,000.
Main procurement category
Services
CPV classifications
- 50750000 - Lift-maintenance services
Contract locations
- UKJ44 - East Kent
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Site Visit Completion | Completion of all scheduled monthly service visits within each calendar year must be 100% |
1 months |
| Call Outs Visits | Attendance of 98% to all call-outs within the required response times: • 1 hour for trap-ins • 4 hours for general breakdowns. |
1 months |
| Repair and Reinstatement Visit | Completion of repair and reinstatement of lift service during the first visit (first-time fix or same-day repair via parts sourcing). Expected 98% |
1 months |
| Customer Satisfaction Rating | Customer satisfaction ratings for service delivery, using a three-tier scale: • Not satisfied • Satisfied • Exceeded expectations Feedback to include reasoning for scores. |
1 months |
| LOLER inspection | LOLER inspection items within defined target times as defined within the LOLER report. |
1 months |
| Electronic Service and Repair Records | Electronic Service and Repair Records to be provided to the Employer within tendered timelines |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Triple S Lift Services Limited
- Companies House: 06715811
12 Hoggs Drive, Chilmington Green
Ashford, England
TN23 8AJ
United Kingdom
Region: UKJ45 - Mid Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Passenger Lifts Maintenance 2025-28
Contracting authority
The District Council of Folkestone and Hythe
- Public Procurement Organisation Number: PHJN-7589-LMHY
Civic Centre, Castle Hill Avenue
Folkestone
CT20 2QY
United Kingdom
Region: UKJ44 - East Kent
Organisation type: Public authority - sub-central government