Contract

009111 - ATN Customer and Debtor Automated Engagement Platform (2025)

  • Newcastle City Council

UK7: Contract details notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-075996

Procurement identifier (OCID): ocds-h6vhtk-05e63b

Published 21 November 2025, 12:18pm



Scope

Description

Direct award, under threshold for 009111 - ATN Customer and Debtor Automated Engagement Platform (2025)


Contract 1

Supplier

Contract value

  • £55,456 excluding VAT
  • £66,547 including VAT

Below the relevant threshold

Date signed

4 July 2025

Contract dates

  • 5 July 2025 to 4 July 2026
  • 1 year

Main procurement category

Services

CPV classifications

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Contract locations

  • UKC - North East (England)

Procedure

Procedure type

Below threshold - without competition


Supplier

VOICESCAPE LIMITED

  • Companies House: 10440336
  • Public Procurement Organisation Number: PVPP-8272-NWYR

Ice Building 4th Floor, Exchange Quay

Salford

M5 3ED

United Kingdom

Region: UKD34 - Greater Manchester South West

Small or medium-sized enterprise (SME): Yes

Voluntary, community or social enterprise (VCSE): No

Contract 1


Contracting authority

Newcastle City Council

  • Public Procurement Organisation Number: PBHM-6848-TWYG

Civic Centre

Newcastle Upon Tyne

NE1 8QH

United Kingdom

Region: UKC22 - Tyneside

Organisation type: Public authority - sub-central government