Scope
Description
The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing, maintenance and repairs of the Pedestrian and Vehicle Door Entry, Access Control, Warden Call Systems, Automatic Doors, Gates & Barriers ensuring compliance with all relevant industry, manufacturers and safety standards.
The contract is to include Hillingdon Council's housing stock of over 10,000 properties covering General Needs Housing, Sheltered Housing, Supported Housing and 200 Corporate sites.
Elements of the contract include but not limited to the following:
• Repairs of Housing Door Entry & Access Control Systems and associated works as detailed in the Asset Lists.
• Service, Maintenance & Repairs of Corporate Access Control Systems and associated works as detailed in the Asset Lists.
• Service, Maintenance & Repairs of Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters as detailed in Asset lists.
• Repairs, Servicing & Maintenance on all Assisted Living and Warden Call Systems.
• Provide a Reactive Maintenance/Call out Service (365/24/7) covering the assets in question
The contract will have a staggered approach to its implementation with the Door Entry & Access Control and Assisted Living & Warden Call element starting on 30th November 2025 and the Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters being introduced on 1st September 2026.
TUPE will apply across all aspects.
The Contract will be for an initial term of three (3) years with an extendable option for a period of not more than two (2) years, giving a total of five (5) years (the Term).
Contract 1
Supplier
Contract value
- £831,000 excluding VAT
- £997,000 including VAT
Above the relevant threshold
Date signed
14 November 2025
Contract dates
- 30 November 2025 to 29 November 2028
- Possible extension to 29 November 2030
- 5 years
Description of possible extension:
Contract may be extended for a period of not more than Two (2) further years by agreement subject to the needs of the business.
Main procurement category
Services
CPV classifications
- 44221310 - Access gates
- 44221400 - Shutters
- 50711000 - Repair and maintenance services of electrical building installations
Contract locations
- UKI74 - Harrow and Hillingdon
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| First Time Fix - Target 90% | To determine the proportion of Orders for Routine and Responsive Maintenance capable of a first-time fix (as identified by the Client's IT System or the Service Provider's IT System, as applicable)... |
1 months |
| Periodic Servicing & Compliance Inspections Completed in time - Target 100% | To measure the Service Provider's conformity in meeting Periodic Servicing and compliance Inspection programme All compliance inspections to be completed before expiration date of existing compliance... |
1 months |
| Attendance within Response Times - Target 100% | To determine the percentage of Orders for Responsive repairs completed within timescales as per Table 1 set periods. Maintenance with Response Periods expiring during the Measurement Period that were... |
1 months |
| Social & Environmental Commitment Tracker - Target 100% | To determine the ongoing commitment to meet Social and Environmental targets during contract duration, as per technical submissions. |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
DSSL GROUP LIMITED
- Companies House: 06993052
Unit 14, Britannia Court
BASILDON
SS13 1EU
United Kingdom
Email: aaron@dsslgroup.co.uk
Region: UKH37 - Essex Thames Gateway
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
London Borough of Hillingdon
- Public Procurement Organisation Number: PHZZ-4724-NYPH
Civic Centre
Uxbridge
UB8 1UW
United Kingdom
Region: UKI74 - Harrow and Hillingdon
Organisation type: Public authority - sub-central government