Scope
Reference
CCS-25-180
Description
Swansea Council is seeking to appoint a Swansea based Third Sector/Not for Profit organisation to facilitate and run an Independent Advice and Information Service in Swansea.
People need different types of advice and guidance at different times in their lives and should be able to get help in a way that best meets their needs. We are seeking to appoint an organisation to provide free, independent, confidential and impartial quality assured advice for citizens of Swansea.
Total value (estimated)
- £700,000 excluding VAT
- £700,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Contract Period: 01st April 2026- 31st March 2029
with option to extend until 31st March 2031
Main procurement category
Services
CPV classifications
- 75000000 - Administration, defence and social security services
Contract locations
- UK - United Kingdom
Participation
Legal and financial capacity conditions of participation
Please see procurement documents
Technical ability conditions of participation
Please see procurement documents
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
15 December 2025, 12:00pm
Tender submission deadline
22 December 2025, 12:00pm
Electronic auction will be used
Yes
Submission address and any special instructions
Tender documents can be accessed (for free) via the following link;https://etenderwales.bravosolution.co.uk/web/login.shtmlPlease search for the following ITT code and description;
ITT: itt_121445 - Contract for the Provision of Independent Advice and Information Services in Swansea
Tenders can also be submitted via the e-TenderWales portal; https://etenderwales.bravosolution.co.uk/web/login.shtml
All suppliers must register on a new UK Government Central Digital Database in addition to be being registered on Sell2Wales in order to be considered for this procurement. Suppliers that wish to participate in this Procurement are responsible for ensuring that the Central Digital Platform contains complete, accurate and up-to-date information about their organisation and any Associated Suppliers which are relevant for the purposes of this Procurement. Suppliers must notify the Authority immediately if it is unable to register on the Central Digital Platform and/or provide accurate and up-to-date information via the Central Digital Platform. Further details on the Central Digital Platform and registration are below:
https://www.sell2wales.gov.wales/helpandresources/cdp/procurementact2023 and Information and guidance for suppliers - GOV.UK
Economic operators interested in submitting a tender can download the tender documents from the eTenderWales portal (http://etenderwales.bravosolution.co.uk) you will need to register with eTenderWales if you are not already registered. Please see below instructions on how to register.
1. Register your company on the eTenderWales portal (this is only required once):
- Navigate to the portal: http://etenderwales.bravosolution.co.uk
- Click the "Suppliers register here" link.
- Enter your correct business and user details.
- Note the username you chose and click "Save" when complete.
- You will shortly receive an e-mail with your unique password (please keep this secure).
- Agree to the terms and conditions and click "continue".
2. Express an interest in the project:
- Login to the portal with your username/password.
- Click the "ITTs Open to All Suppliers" link (these are the ITTs open to any registered supplier).
- Click on the relevant ITT to access the content.
- Click the "Express Interest" button in the "Actions" box on the left-hand side of the page.
- This will move the ITT into your "My ITTs" page (this is a secure area reserved for your projects only).
- Click on the ITT code. You can now access any attachments by clicking the "Settings and Buyer Attachments" in the "Actions" box.
3. Responding to the invitation to tender:
- You can now choose to "Reply" or "Reject" (please give a reason if rejecting).
- You can now use the "Messages" function to communicate with the buyer and seek any clarification.
- Note the deadline for completion, then follow the onscreen instructions to complete the ITT.
- There may be a mixture of online and offline actions for you to perform (there is detailed online help available).
If you require any further assistance use the online help. Alternatively, the BravoSolution helpdesk can be contacted (Monday to Friday, 8:00 to 18:00) on:
- E-mail: help@bravosolution.co.uk
- Phone: +44 8003684850
NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=148324
(WA Ref:148324)
The buyer considers that this contract is suitable for consortia.
(WA Ref:149437)
The buyer considers that this contract is suitable for consortia bidding.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
- Welsh
- English
Award decision date (estimated)
21 February 2026
Recurring procurement
Publication date of next tender notice (estimated): 22 November 2030
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 60.00% |
| Price | Cost | 40.00% |
Other information
Payment terms
Please see procurement documents
Description of risks to contract performance
Please see procurement documents
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Justification for not publishing a preliminary market engagement notice
As per section 17(1)(b) of the Procurement Act 2023, The Council has utilised its subject matter experts knowledge to identify the preferred and most relevant approach to the market given the requirements of this particular procurement activity.
Contracting authority
City & County of Swansea
- Public Procurement Organisation Number: PYYD-8699-BJGD
Civic Centre
Swansea
SA1 3SN
United Kingdom
Contact name: Natalie Phillips
Email: procurement@swansea.gov.uk
Website: http://www.swansea.gov.uk/dobusiness
Region: UKL18 - Swansea
Organisation type: Public authority - central government
Devolved regulations that apply: Wales