Scope
Reference
Ref: itt_19096
Description
Procurement to engage an independent research company to design and deliver Tenant Satisfaction Measures (TSM) perception surveys for two years to meet the requirements of the Regulator of Social Housing’s Transparency, Influence and Accountability Standard, and Tenant Satisfaction Measures Guidance.
Contract 1
Supplier
Contract value
- £132,296.64 including VAT
Below the relevant threshold
Date signed
7 November 2025
Contract dates
- 7 November 2025 to 6 November 2027
- 2 years
Main procurement category
Services
CPV classifications
- 79311200 - Survey conduction services
- 79320000 - Public-opinion polling services
- 79310000 - Market research services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Reporting frequency |
|---|---|
| 1. Failure to provide any of the following: i. Service Continuity Plan; ii. Exit Strategy and Plan; iii. Management Information Report and KPI information iv. Risk Register; and v. Other documents... |
1 months |
| 2. Compliance with the Regulations | 1 months |
| 3. Surveys Delivered in Accordance with the Plan for Delivering 1,100 | 1 months |
| 4. Provision of Information and Data within 48 hours of Request | 1 months |
Procedure
Procedure type
Below threshold - limited competition
Supplier
BMG Research Ltd
Ground Floor, Lancaster House, 67 Newhall Street
Birmingham
B3 1NQ
United Kingdom
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
London Borough of Hammersmith and Fuham
- Public Procurement Organisation Number: PHTW-6333-BQGD
Town Hall, king street
London
W6 9JU
United Kingdom
Email: procurement@lbhf.gov.uk
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Organisation type: Public authority - sub-central government