Scope
Reference
ID588
Description
Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.
Total value (estimated)
- £72,000 excluding VAT
- £90,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Option to extend for a further 2x 12 month periods
Main procurement category
Services
CPV classifications
- 79510000 - Telephone-answering services
Contract locations
- UKG - West Midlands (England)
Participation
This procurement is reserved for
- UK suppliers
- Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs)
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Tender submission deadline
12 December 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
60% Quality / 40% Price
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Aspire Housing
- Public Procurement Organisation Number: PTCP-1774-DYCR
Kingsley, The Brampton
Newcastle Under Lyme
ST5 0QW
United Kingdom
Region: UKG24 - Staffordshire CC
Organisation type: Public authority - sub-central government