Scope
Reference
C7867
Description
The Department for Work and Pensions (DWP) is the UK government's biggest public service department responsible for welfare, pensions and child maintenance policy. We administer the State Pension and a range of working age, disability and ill health benefits to over 24 million claimants and customers including some of the most vulnerable in the society. It is the second largest governmental department in terms of employees with over 90,000 staff.
The DWP is constantly reviewing its business delivery model to identify potential opportunities to improve engagement with UK citizens to promote DWP services.
This service is to support DWP to deliver a trial scheme to trial the use of a mobile frontline office facility which can be deployed into community areas at locations across Great Britain.
The supplier will provide a total of 9 vehicles which are fit-out as mobile offices and that are fully maintained in accordance with current UK legislation. These will DWP with a mobile 'office environment' to enable engagement directly with members of the public at a variety of locations within Great Britain (England, Wales and Scotland).
The initial term is until 31 March 2026, with options to extend.
Contract 1. Mobile Frontline Contracts
Supplier
Contract value
- £210,622.28 excluding VAT
- £252,746.74 including VAT
Above the relevant threshold
Date signed
31 October 2025
Contract dates
- 5 November 2025 to 31 March 2026
- Possible extension to 31 March 2028
- 2 years, 4 months, 26 days
Description of possible extension:
Two options to extend by 12 months each. The total extension options are 24 months.
Main procurement category
Services
CPV classifications
- 50111000 - Fleet management, repair and maintenance services
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| KPI 1 Planned and Unplanned Vehicle Downtime / Maintenance Responsiveness (excluding Accident Repairs) | Downtime per vehicle per rolling 12-month period |
1 months |
| KPI 2 Support Request Responsiveness | % of support requests raised are resolved within SLA. |
1 months |
| SVKPI2 Carbon Reduction plans | The development and completion of a Carbon Reduction Plan (CRP). |
1 months |
| SVKPI1 Policy Outcome: Effective stewardship of the environment | MAC 4.1: Additional Environmental Benefits. |
1 months |
| KPI 3 Compliance & Documentation | % of vehicles with up-to-date MOT, road tax, and lease documentation. |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Masters of Beckenham Ltd t/a Masters Promotional Vehicles
- Companies House: 00512894
Units 3-4 North Downs Business Park
Sevenoaks
TN13 2TL
United Kingdom
Email: david@masterspv.co.uk
Region: UKJ46 - West Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Mobile Frontline Contracts
Contracting authority
Department for Work & Pensions
- Public Procurement Organisation Number: PJCP-7274-TLRQ
Caxton House, 6-12 Tothill Street, London, SW1H 9NA
London
SW1H 9NA
United Kingdom
Contact name: DWP CD ABBSER Business Services
Email: cdabbser.businessservices@dwp.gov.uk
Website: https://www.gov.uk/government/organisations/department-for-work-pensions
Region: UKI32 - Westminster
Organisation type: Public authority - central government