Scope
Reference
NCCT43044
Description
The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.
This procurement was split into 4 lots, which covers PCNs in South Norfolk.
Bidders were restricted to winning one lot only.
Lot 1. Mid Norfolk
Description
To deliver home support services as Principal Provider in Lot 1 area.
Lot 2. Breckland
Description
To deliver home support services as Principal Provider to lot 2 in this area.
Lot 3. Kett's Oak
Description
To deliver home support services as Principal Provider in Lot 3 area.
Lot 4. SNHIP
Description
To deliver home support services as Principal Provider in Lot 4 area.
Contract 1. Mid Norfolk
Lots
Lot 1. Mid Norfolk
Supplier
Contract value
- £18,892,726 excluding VAT
- £22,668,871 including VAT
Above the relevant threshold
Date signed
18 November 2025
Contract dates
- 5 January 2026 to 4 January 2031
- Possible extension to 4 January 2036
- 10 years
Description of possible extension:
The Contract may be extended by up to 60 months at the Council's discretion.
The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.
Values included in the notice are estimates only as the value is dependent on care needs in the area.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH17 - Breckland and South Norfolk
Contract 2. Breckland
Lots
Lot 2. Breckland
Supplier
Contract value
- £18,228,787 excluding VAT
- £21,874,544 including VAT
Above the relevant threshold
Date signed
18 November 2025
Contract dates
- 5 January 2026 to 4 January 2031
- Possible extension to 4 January 2036
- 10 years
Description of possible extension:
The Contract may be extended by up to 60 months at the Council's discretion.
The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.
Values included in the notice are estimates only as the value is dependent on care needs in the area.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH17 - Breckland and South Norfolk
Contract 3. Kett's Oak
Lots
Lot 3. Kett's Oak
Supplier
Contract value
- £29,176,243 excluding VAT
- £35,011,491 including VAT
Above the relevant threshold
Date signed
18 November 2025
Contract dates
- 5 January 2026 to 4 January 2031
- Possible extension to 4 January 2036
- 10 years
Description of possible extension:
The Contract may be extended by up to 60 months at the Council's discretion.
The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.
Values included in the notice are estimates only as the value is dependent on care needs in the area.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH17 - Breckland and South Norfolk
Contract 4. SNHIP
Lots
Lot 4. SNHIP
Supplier
Contract value
- £26,375,731 excluding VAT
- £31,650,877 including VAT
Above the relevant threshold
Date signed
18 November 2025
Contract dates
- 5 January 2026 to 4 January 2031
- Possible extension to 4 January 2036
- 10 years
Description of possible extension:
The Contract may be extended by up to 60 months at the Council's discretion.
The start date of the contract is an estimate , based on the mobilisation and transition. The requirement is to commence between January and 1st April 2026.
Values included in the notice are estimates only as the value is dependent on care needs in the area.
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKH17 - Breckland and South Norfolk
Submission
Submission type
Requests to participate
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Suppliers
CERA CARE OPERATIONS LIMITED
- Companies House: 04320403
- Public Procurement Organisation Number: PQMP-1376-MXZH
Crown House Stephenson Road
Colchester
CO4 9QR
United Kingdom
Email: bidteam@ceracare.co.uk
Website: https://www.cerahq.com/
Region: UKH34 - Essex Haven Gateway
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 4
FIRST CHOICE HOME CARE LTD
- Companies House: 08130025
- Public Procurement Organisation Number: PWZY-6514-JBHV
Unit 1b Harling Road
Snetterton
NR16 2JU
United Kingdom
Region: UKH17 - Breckland and South Norfolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
NORVIC HEALTHCARE (ANGLIA) LIMITED
- Companies House: 04790989
- Public Procurement Organisation Number: PGNL-2571-ZMTY
Unit 5, Longs Business Centre 232 Fakenham Road
Norwich
NR8 6QW
United Kingdom
Email: info@norvichealthcare.co.uk
Website: http://www.norvichealthcare.co.uk
Region: UKH15 - Norwich and East Norfolk
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3
UNIVERSAL CARE SERVICES (UK) LIMITED
- Companies House: 06923671
- Public Procurement Organisation Number: PXJN-2733-CTBJ
245 Hammersmith Road
London
W6 8PW
United Kingdom
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2
Contracting authority
Norfolk County Council
- Public Procurement Organisation Number: PDYH-3246-XWTR
County Hall, Martineau Lane
Norwich
NR1 2DH
United Kingdom
Email: sourcingteam@norfolk.gov.uk
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government