Section one: Contracting authority
one.1) Name and addresses
Stockport Metropolitan Borough Council
Stopford House, Piccadilly
Stockport
SK13XE
Contact
Andrew Bottomley
andrew.bottomley@star-procurement.gov.uk
Country
United Kingdom
Region code
UKD35 - Greater Manchester South East
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Other activity
IT Services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
SMBC and SHG Netcall Contact Centre Solution
Reference number
UID14869
two.1.2) Main CPV code
- 72260000 - Software-related services
two.1.3) Type of contract
Services
two.1.4) Short description
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution.
Advanced self-serve and call diversion features, with AI capabilities.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £693,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKD3 - Greater Manchester
two.2.4) Description of the procurement
Procurement of a modern up to date contact centre solution that is suitable for both SMBC and SHG - shared solution.
Advanced self-serve and call diversion features, with AI capabilities.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Award of a contract without prior publication of a call for competition in the cases listed below
The procurement falls outside the scope of application of the regulations
Explanation:
Framework Call Off via NHS Shared Business Services Patient / Citizen Communication & Engagement Solutions Framework
Lot 1: Digital (online) communication
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
UID14869
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 November 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Netcall Technology Limited
Suite 203, Bedford Heights Brickhill Drive
Bedford, Bedfordshire
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
02831215
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £693,000
Total value of the contract/lot: £693,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
STAR Procurement
4th Floor, Waterside House, Waterside Plaza
Sale, Trafford
M33 7ZF
Country
United Kingdom