Scope
Reference
CLS project_18880
Description
IT support at buyer sites up and down the country
Contract 1. Project_18880 - Field Services uncompeted short-term
Supplier
Contract value
- £3,840,000 excluding VAT
- £4,608,000 including VAT
Above the relevant threshold
Date signed
31 October 2025
Contract dates
- 1 November 2025 to 31 October 2026
- 1 year
Main procurement category
Services
CPV classifications
- 72611000 - Technical computer support services
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Incident Resolution | Number of unmitigated Incidents Resolved within 4 hours, 8 hours and 5 days for Priority 1, 2 and 3 Incidents respectively, to all resolved Incidents at Priority 1, 2 and 3. |
1 months |
| Workflow Task Update | Number of Workflow Tasks updated within 10 Working Days, to all updated Workflow Tasks. |
1 months |
| Catalogue Request Delivery | Number of Catalogue Requests delivered within 10 Working Days, to all delivered Catalogue Requests. |
1 months |
| Social Value: Workforce Engagement and Voice | Ratio of pilot activities being delivered to groups for which the Supplier has provided satisfactory description of: the group involved; the rationale for and approach to defining that group; the... |
1 months |
| Social Value: Supporting Individuals to Gain, Remain, and Progress in Work | Ratio of cumulative completed activities for the Supplier's new performance management / career development framework to cumulative activities planned for completion. |
1 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
Single supplier - technical reasons
The directly awarded contract provides continuity while we execute a procurement against CCS Framework Technology Services 3. The market is aware of this procurement.
Supplier
ITM Communications Limited
- Companies House: 05379449
41 Alston Drive
Milton Keynes
MK13 9HA
United Kingdom
Email: enquiries@itm.uk.com
Region: UKJ12 - Milton Keynes
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Project_18880 - Field Services uncompeted short-term
Contracting authority
Home Office
- Public Procurement Organisation Number: PWGC-6513-PQLZ
2 Marsham Street
London
SW1P 4DF
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government