Scope
Description
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.
The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.
Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
Contract 1. Cambridge City Council - Audio and Video Contact Centre Managed Service
Supplier
Contract value
- £40,000 excluding VAT
- £48,000 including VAT
Below the relevant threshold
Award decision date
4 November 2025
Earliest date the contract will be signed
24 November 2025
Contract dates (estimated)
- 1 December 2025 to 30 November 2028
- Possible extension to 30 November 2030
- 5 years
Description of possible extension:
continuation of services
Main procurement category
Services
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 79342300 - Customer services
Contract locations
- UKH12 - Cambridgeshire CC
Information about tenders
- 1 tender received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - open competition
Supplier
PREMIER BUSINESS AUDIO LIMITED
- Companies House: 06329855
- Public Procurement Organisation Number: PWYG-7142-RPTX
Laverstoke Grange
Whitchurch
RG28 7PF
United Kingdom
Email: accounts@premiercx.co.uk
Website: http://www.premiercx.co.uk
Region: UKJ37 - North Hampshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Cambridge City Council - Audio and Video Contact Centre Managed Service
Contracting authority
Cambridge City Council
- Public Procurement Organisation Number: PCBT-6819-NDPJ
The Guildhall
Cambridge
CB2 1BY
United Kingdom
Email: procurement@cambridge.gov.uk
Region: UKH12 - Cambridgeshire CC
Organisation type: Public authority - sub-central government