Scope
Description
The London Borough of Hammersmith and Fulham is seeking to commission a Carers Hub to fulfil its statutory duties under the Care Act 2014.
This includes responsibilities related to the provision of information and advice, emergency planning cards, training, support planning, social opportunities and the facilitation of Carers Assessments and reviews for adult unpaid carers aged 18 and over including those transitioning into adulthood.
The Council is seeking the provision of a one-stop shop 'Hub' model to enable Carers to access services that support their physical, mental and emotional wellbeing to enable them to continue in their caring role and to improve their quality of life.
The Council expects the successful Provider to develop, maintain and deliver a range of person-centred and coordinated services for carers in Hammersmith & Fulham and will be responsible for ensuring safe, high quality, non-discriminatory Carer services appropriate to the diverse needs of the borough.
Total value (estimated)
- £1,200,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Option to extend for a further two one year extensions after initial period
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
Contract locations
- UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
8 December 2025, 5:00pm
Tender submission deadline
17 December 2025, 5:00pm
Submission address and any special instructions
Suppliers are requested to register on our tender portal to access the tender. https://www.capitalesourcing.com
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
19 January 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 60% |
| Price | Price | 40% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
London Borough of Hammersmith and Fuham (LBHF)
- Public Procurement Organisation Number: PHTW-6333-BQGD
Town Hall, King Street
London
W6 9JU
United Kingdom
Email: procurement@lbhf.gov.uk
Region: UKI33 - Kensington & Chelsea and Hammersmith & Fulham
Organisation type: Public authority - sub-central government