Scope
Reference
ID557
Description
STAR Housing is launching a four-to-five-year programme to repair, replace, and install windows, doors, and associated works across its housing portfolio. The initiative aims to provide safe, energy-efficient homes that meet the requirements of Awaab's Law, the Decent Homes Standard and the government target for all properties to achieve EPC Band C by 2030. It also supports STAR Housing's long-term net zero carbon ambitions in line with its Retrofit Strategy.
To support this, the Contracting Authority seeks the replacement of windows and associated doors to approximately 3,100 homes over a four-year delivery period to the main fabric of the home. The contract is for a five year period providing programme flexibility and will incorporate specialist repairs of windows and doors operating in partnership with our in-house repairs team.
The key requirements include:
1. Install new, high-performance windows that meet or exceed current building regulations achieving a U-value of 0.82 W/m²K or better.
2. Install new, high performance composite front doors providing tenants a modern option of four colours and four designs, with the option of composite or uPVC rear doors.
3.Complete emergency repairs within 4 hours, all other day-to-day repairs within 28 days, achieving a 14 day repair completion by year two of the contract and a seven day repair by year three of the contract. Repairs should be prioritised based on individual tenant needs, even where the issue does not meet the definition of an emergency.
4.Deliver all associated works, including the management of asbestos removal, replacement of soffits and fascia's where required, making good any damage, removal of clay sills where present, provision of access and access arrangements, installation of lintels, removal and refitting of tenant blinds, and consideration of tenant-specific requirements throughout the works following a tenant centric approach
Total value (estimated)
- £23,249,998 excluding VAT
- £27,900,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- Possible extension to 30 June 2031
- 5 years
Description of possible extension:
There will be one extension option after 3 years. The contract can be established by up to 24 months based on performance and available funding from STAR Housing.
Options
The right to additional purchases while the contract is valid.
True
Main procurement category
Works
CPV classifications
- 44221000 - Windows, doors and related items
- 45421100 - Installation of doors and windows and related components
- 45421130 - Installation of doors and windows
- 45421132 - Installation of windows
Contract locations
- UKG2 - Shropshire and Staffordshire
Participation
Legal and financial capacity conditions of participation
See Document 1
Technical ability conditions of participation
See Document 1
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
17 December 2025, 12:00pm
Submission type
Requests to participate
Deadline for requests to participate
17 December 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Suppliers to be invited to tender
5 suppliers
Selection criteria:
The criteria is fully described in Document 1 of the tender pack which will be available from MyTenders.
Award decision date (estimated)
29 April 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality Criteria | The quality criteria detailed in Document 1 |
Quality | 60.00% |
| Pricing (Commercials) | Pricing as detailed in Document 6 - Pricing Matrix |
Price | 40.00% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
This Procurement is being conducted using the Competitive Flexible Procedure under Section 20 of the Act.
Documents
Documents to be provided after the tender notice
Tender documents will be available via https://www.mytenders.co.uk/
Contracting authority
Shropshire Towns and Rural Housing
- Companies House: 08289137
Mount McKinley
Shrewsbury
SY2 6FG
United Kingdom
Contact name: Gary Stephens
Telephone: +447484130029
Email: gary.stephens@starhousing.org.uk
Website: http://www.starhousing.org
Region: UKG22 - Shropshire CC
Organisation type: Public authority - sub-central government