Scope
Reference
LM_CL25
Description
London Museum is undertaking a procurement exercise to source a suitable supplier for the provision of sustainable cleaning, waste and portering services on a daily basis as required across the Museum's whole estate, including ad hoc services for events.
The Museum is seeking to appoint a service provider with the vision and flexibility to cope with each site's specific requirements, and who is able to consistently manage and maintain the high standards required over the length of the contract. The contractor must have a proactive approach to service development and innovation.
The Museum currently operates from three separate locations across its estate in the City, Docklands and Hackney, and is currently mid-way through construction of an exciting new development at Smithfield in the City of London. This new site, due to open to the public in 2026, represents a significant new building to the Museum's current estate and will result in a new location for both staff and the public.
The current three sites are as follows:
•London Museum Docklands, West India Quay, London E14 4Al
•London Museum Stores, Hackney (currently closed to the public)
•London Museum Spaces, 150 London Wall, EC2Y 5HN (staff and events space only; due to relocate to Smithfield site in 2026, and this site will then close in 2027)
The Museum expects the successful contractor to deliver an excellent level of service, as well as high standards of support and a strong working relationship throughout the contract term. The aim is to appoint a contractor with proven experience in delivering services to multiple sites of mixed use in the public or private sector that is relevant to the Museum's requirements.
Contract 1. London Museum: Cleaning, Waste and Portering Services
Supplier
Contract value
- £5,438,444.16 including VAT
Above the relevant threshold
Award decision date
14 November 2025
Date assessment summaries were sent to tenderers
14 November 2025
Standstill period
- End: 25 November 2025
- 8 working days
Earliest date the contract will be signed
12 January 2026
Contract dates (estimated)
- 2 February 2026 to 31 January 2030
- Possible extension to 30 January 2032
- 5 years, 11 months, 29 days
Description of possible extension:
Two further 12 month extensions are allowable at the authority's discretion.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Options are available relating to the changing nature of the Museum Estate including options to deliver services to new buildings/sites, tenant/partner locations, event and other ad hoc services.
CPV classifications
- 90500000 - Refuse and waste related services
- 90911200 - Building-cleaning services
- 98341120 - Portering services
Contract locations
- UKI - London
Information about tenders
- 5 tenders received
- 5 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Suppliers
ANDRON CONTRACT SERVICES LIMITED
- Companies House: SC078744
- Public Procurement Organisation Number: PPRN-5491-WTBT
28 Albyn Place
Aberdeen
AB10 1YL
United Kingdom
Website: http://www.andron.co.uk
Region: UKM50 - Aberdeen City and Aberdeenshire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
DOC CLEANING LIMITED
- Companies House: 04384324
- Public Procurement Organisation Number: PDHW-9665-BPPT
46-54 High Street
Essex
CM4 9DW
United Kingdom
Website: http://www.doccleaning.co.uk
Region: UKH36 - Heart of Essex
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
EXCELLERATE SERVICES UK LIMITED
- Companies House: 02770135
- Public Procurement Organisation Number: PGCM-4629-PCVR
65 Leonard Street
London
EC2A 4QS
United Kingdom
Website: http://www.excellerateservices.com/
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
MITIE CLEANING & ENVIRONMENTAL SERVICES LIMITED
- Companies House: 00686377
- Public Procurement Organisation Number: PNVZ-6688-ZCPH
Level 12 The Shard
London
SE1 9SG
United Kingdom
Website: http://www.mitie.com
Region: UKI44 - Lewisham and Southwark
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
TOTAL SUPPORT SERVICES LIMITED
- Companies House: 02821660
- Public Procurement Organisation Number: PHXG-2314-TJPQ
Lynwood House, 2-4 Crofton Road
Orpington
BR6 8QE
United Kingdom
Email: admin@tss-uk.com
Website: https://tss-uk.com
Region: UKI61 - Bromley
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. London Museum: Cleaning, Waste and Portering Services
Contracting authority
London Museum
- Charity Commission (England and Wales): 1139250
- Public Procurement Organisation Number: PDTH-9328-QRQP
150 LONDON WALL
LONDON
EC2Y 5HN
United Kingdom
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government