Scope
Description
Should the disorderly insolvency of a Scheme participant occur, RFL would need to provide a B2C solution that mirrors the value that, and process by which, 'live' customers can be compensated through the firm's insolvency practitioner.
RFL is seeking to outsource this B2C solution and have it on standby, ready to be activated within a reasonable timeframe that mirrors the insolvency practitioner's reclaim service should it become apparent that a participant is facing a disorderly insolvency.
Activation of the B2C solution would be directed by RFL, based on information received from the participant's insolvency practitioner and/or the FCA that confirms a disorderly insolvency.
RFL wishes to procure a business process outsourcing (BPO) service that can calculate, validate, and process customer reclaims using data obtained from the participant's insolvency practitioner. The BPO must securely store the data, with appropriate access controls governing it.
The BPO service will need to be proportionate and appropriate to the insolvency event: it must be scalable (both up and down) and adapt to the insolvency practitioner, which will determine ways of working, processes, and timelines.
RFL recognises these unique requirements will require a sophisticated and bespoke solution and is therefore anticipating that the supplier is likely to sub-contract elements. RFL must be assured that the overall solution is compliant with RFL policies and procedures, FCA and other regulations, that customers receive appropriate outcomes, and that appropriate service standards are achieved.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=994499897
Total value (estimated)
- £1,500,000 excluding VAT
- £1,800,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 27 February 2026 to 26 February 2029
- Possible extension to 26 February 2030
- 4 years
Description of possible extension:
A period of 1 year from the end of the Initial Term may be initiated (the "Extension Period").
Main procurement category
Services
CPV classifications
- 66171000 - Financial consultancy services
- 72222300 - Information technology services
- 79212000 - Auditing services
- 79400000 - Business and management consultancy and related services
- 79512000 - Call centre
Contract locations
- UKI - London
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
12 December 2025, 5:00pm
Submission type
Tenders
Tender submission deadline
12 December 2025, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
12 February 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Quality | 75% |
Price |
Weighting description
Set out in procurement documents. 75% Quality / 25% Price.
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Please see ITT documentation.
Contracting authority
Reclaim Fund Limited
- Public Procurement Organisation Number: PGVJ-2191-XDBL
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Email: delivery@exceeding.co.uk
Region: UKI31 - Camden and City of London
Organisation type: Public authority - central government