Scope
Reference
believe-2024 315
Description
Out of Hours Call-Handling Services - to access the documentation please visit believe housing's e-tendering portal inTend at
Total value (estimated)
- £250,000 excluding VAT
- £300,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Description of possible extension:
Up to 12 months on up to 2 occasions
Main procurement category
Services
CPV classifications
- 79512000 - Call centre
Contract locations
- UKC14 - Durham CC
Submission
Enquiry deadline
9 December 2025, 12:00pm
Tender submission deadline
16 December 2025, 12:00pm
Submission address and any special instructions
Submissions must be received via https://in-tendhost.co.uk/believehousing/aspx/Home
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
15 January 2026
Recurring procurement
Publication date of next tender notice (estimated): 2 June 2028
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Please refer to tender documents for full details of award criteria |
Price |
Weighting description
Please refer to tender documents for full details of award criteria
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
BELIEVE HOUSING LIMITED
- Companies House: RS008076
Coast House, Spectrum 4, Spectrum Business Park
Seaham
SR7 7TT
United Kingdom
Contact name: Naomi Noble
Region: UKC14 - Durham CC
Organisation type: Public authority - sub-central government