Scope
Reference
4783
Description
East Sussex County Council is letting this Translation and Interpreting Services Framework on behalf of the following organisations:
East Sussex County Council
Surrey County Council
Brighton & Hove City Council
West Sussex County Council
All District and Borough Councils and Maintained Schools covered by the International Territorial Level TLJ2 All Health Authorities
National Health Service Trusts
Integrated Care Boards, social care organisations,
and any other person(s) or body established or financed under the National Health Service Act 1977 as amended and future bodies (e.g. Foundation Trusts) associated with the delivery of healthcare, within East Sussex, Surrey, Brighton & Hove and West Sussex
Sussex Police Authority
Surrey Police Authority
East Sussex Fire and Rescue Service
West Sussex Fire and Rescue Service
Surrey Fire and Rescue Service
South East Coast Ambulance Service
Voluntary and Community Organisations (including 3rd Sector Organisations) and Housing Associations with a presence in East Sussex, Surrey, Brighton & Hove and West Sussex.
The Framework will commence on 1st January 2026 for a term of 4 years.
This is a multi-supplier and multi Lot Framework.
The Lot structure is:
• Lot 1. Spoken Language - remote (telephone/video) and face-to-face.
• Lot 2. Face-to-Face and Video Interpreting Services for Non-spoken Languages (eg: BSL)
• Lot 3. Translation, Transcription and Ancillary Services
The Framework values are shared across all three Lots, with no guarantee of value or volume of Framework Call-Offs.
Commercial tool
Establishes a framework
Lot 1. Face to face and Telephone/Video Interpreting Services for Spoken Language
Description
Spoken Face-to-Face and Telephone or Video Interpreting Services for Spoken LanguageAs described in the Stage 2 procurement documents.
Lot 2. Face-to-Face and Video Interpreting Services for Non-spoken Languages (eg: BSL)
Description
Face-to-Face and Video Interpreting Services for Non-spoken Languages (eg: BSL)As detailed in the Stage 2 procurement documents.
Lot 3. Translation, Transcription and Ancillary Services
Description
Translation, Transcription and Ancillary ServicesAs described in the Stage 2 procurement documents
Contract 1. Lot 1 - Face-to-face and -Telephone/Video Interpreting Services for Spoken Language
Lots
Lot 1. Face to face and Telephone/Video Interpreting Services for Spoken Language
Suppliers (5)
- AA GLOBAL LANGUAGE SERVICES LIMITED
- ABSOLUTE INTERPRETING & TRANSLATIONS LIMITED
- LANGUAGE EMPIRE LIMITED
- THEBIGWORD INTERPRETING SERVICES LIMITED
- VANDU LANGUAGES
Contract value
- £15,000,000 excluding VAT
- £18,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
13 November 2025
Date assessment summaries were sent to tenderers
13 November 2025
Standstill period
- End: 25 November 2025
- 8 working days
Earliest date the contract will be signed
1 December 2025
Contract dates (estimated)
- 1 January 2026 to 31 December 2029
- 4 years
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UKJ2 - Surrey, East and West Sussex
- UKJ3 - Hampshire and Isle of Wight
- UKJ4 - Kent
Contract 2. Lot 2 Face to Face and Video Interpreting Services for Nonspoken Languages (eg: BSL)
Lots
Lot 2. Face-to-Face and Video Interpreting Services for Non-spoken Languages (eg: BSL)
Suppliers (5)
- ACTION DEAFNESS
- SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD
- SUPREME LINGUISTIC SERVICES LTD
- THE ROYAL ASSOCIATION FOR DEAF PEOPLE
- THEBIGWORD INTERPRETING SERVICES LIMITED
Contract value
- £15,000,000 excluding VAT
- £18,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
13 November 2025
Date assessment summaries were sent to tenderers
13 November 2025
Standstill period
- End: 25 November 2025
- 8 working days
Earliest date the contract will be signed
1 December 2025
Contract dates (estimated)
- 1 January 2026 to 31 December 2029
- 4 years
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
- 79540000 - Interpretation services
Contract locations
- UKJ2 - Surrey, East and West Sussex
- UKJ3 - Hampshire and Isle of Wight
- UKJ4 - Kent
Contract 3. Lot 3 - Translation, Transcription and Ancillary Services
Lots
Lot 3. Translation, Transcription and Ancillary Services
Suppliers (3)
Contract value
- £15,000,000 excluding VAT
- £18,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
13 November 2025
Date assessment summaries were sent to tenderers
13 November 2025
Standstill period
- End: 25 November 2025
- 8 working days
Earliest date the contract will be signed
1 December 2025
Contract dates (estimated)
- 1 January 2026 to 31 December 2029
- 4 years
Main procurement category
Services
CPV classifications
- 79530000 - Translation services
Contract locations
- UKJ2 - Surrey, East and West Sussex
- UKJ3 - Hampshire and Isle of Wight
- UKJ4 - Kent
Information about tenders
Lot 1. Face to face and Telephone/Video Interpreting Services for Spoken Language
- 9 tenders received
- 9 tenders assessed in the final stage:
- 8 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 5 suppliers awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
- SUPREME LINGUISTIC SERVICES LTD
- D A LANGUAGES LIMITED
- MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- SUSSEX INTERPRETING SERVICES
Lot 2. Face-to-Face and Video Interpreting Services for Non-spoken Languages (eg: BSL)
- 7 tenders received
- 7 tenders assessed in the final stage:
- 6 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 5 suppliers awarded contracts
- 2 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 3. Translation, Transcription and Ancillary Services
- 6 tenders received
- 6 tenders assessed in the final stage:
- 5 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 3 suppliers awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Suppliers
AA GLOBAL LANGUAGE SERVICES LIMITED
- Companies House: 04299764
- Public Procurement Organisation Number: PJWQ-9858-LVCP
Francis House
Hull
HU1 1UD
United Kingdom
Email: procurement@aaglobal.co.uk
Website: https://www.aaglobal.co.uk/
Region: UKE11 - Kingston upon Hull, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Face-to-face and -Telephone/Video Interpreting Services for Spoken Language
ABSOLUTE INTERPRETING & TRANSLATIONS LIMITED
- Companies House: 06044167
- Public Procurement Organisation Number: PQRB-3464-VZYN
34-35 Ludgate Hill
Birmingham
B3 1EH
United Kingdom
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Face-to-face and -Telephone/Video Interpreting Services for Spoken Language
ACTION DEAFNESS
- Companies House: 06706042
- Public Procurement Organisation Number: PTBZ-5663-ZVYN
The Peepul Centre
Leicester
LE4 6DP
United Kingdom
Email: Contracts@actiondeafness.org.uk
Website: http://www.actiondeafness.org.uk
Region: UKF21 - Leicester
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 Face to Face and Video Interpreting Services for Nonspoken Languages (eg: BSL)
D A LANGUAGES LIMITED
- Companies House: 06207784
- Public Procurement Organisation Number: PHLH-7424-WMWT
Suite 4a Statham House Talbot Road
Manchester
M32 0FP
United Kingdom
Email: tenders@dals.co.uk
Website: https://dals.co.uk/
Region: UKD34 - Greater Manchester South West
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3. Lot 3 - Translation, Transcription and Ancillary Services
LANGUAGE EMPIRE LIMITED
- Companies House: 05535464
- Public Procurement Organisation Number: PTGB-8974-PTTW
Empire House
Rochdale
OL12 6AE
United Kingdom
Email: tenders@empire-groupuk.com
Website: http://www.language-empire.co.uk
Region: UKD37 - Greater Manchester North East
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Face-to-face and -Telephone/Video Interpreting Services for Spoken Language
LANGUAGESERVICESUK LIMITED
- Companies House: 07760366
- Public Procurement Organisation Number: PNPX-1521-HJYQ
Suite 3 Davis House
Bristol
BS16 3JB
United Kingdom
Website: http://www.lsuk.org
Region: UKK11 - Bristol, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
- Companies House: 05684239
- Public Procurement Organisation Number: PZGZ-5864-WNBY
128 City Road
London
EC1V 2NX
United Kingdom
Website: https://clearvoice.org.uk/
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD
- Companies House: 04802772
- Public Procurement Organisation Number: PNYL-9683-ZHQD
First Floor, Ipsley Barn Berrington Close
Redditch
B98 0TJ
United Kingdom
Email: tenders@signsolutions.uk.com
Website: https://www.signsolutions.uk.com/
Region: UKG12 - Worcestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 Face to Face and Video Interpreting Services for Nonspoken Languages (eg: BSL)
SUPREME LINGUISTIC SERVICES LTD
- Companies House: 09340464
- Public Procurement Organisation Number: PYVM-6327-DZJV
Station House, Suite D, Great Barr Business Park, Baltimore Road
Birmingham
B42 1DY
United Kingdom
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 Face to Face and Video Interpreting Services for Nonspoken Languages (eg: BSL)
SUSSEX INTERPRETING SERVICES
- Companies House: 03893084
- Public Procurement Organisation Number: PPNC-9926-CDVY
Community Base
Brighton
BN1 3XG
United Kingdom
Website: http://www.sussexinterpreting.org.uk
Region: UKJ21 - Brighton and Hove
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
THE LANGUAGE ROOM LIMITED
- Companies House: SC303047
- Public Procurement Organisation Number: PNBR-3782-DPDL
30/2 Hardengreen Industrial Estate
Dalkeith
EH22 3NX
United Kingdom
Website: http://www.thelanguageroom.com
Region: UKM73 - East Lothian and Midlothian
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
THE ROYAL ASSOCIATION FOR DEAF PEOPLE
- Companies House: 03973353
- Public Procurement Organisation Number: PYLX-6522-JNHN
Crystal Wharf, 36 Graham Street
London
N1 8GJ
United Kingdom
Email: info@royaldeaf.org.uk
Website: http://www.royaldeaf.org.uk
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 Face to Face and Video Interpreting Services for Nonspoken Languages (eg: BSL)
THEBIGWORD INTERPRETING SERVICES LIMITED
- Companies House: 06232449
- Public Procurement Organisation Number: PVYR-5722-JQHJ
Brainworks, Unit 4
Leeds
LS12 6LL
United Kingdom
Email: tenders@thebigword.com
Website: https://en-gb.thebigword.com/
Region: UKE42 - Leeds
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Face-to-face and -Telephone/Video Interpreting Services for Spoken Language
Contract 2. Lot 2 Face to Face and Video Interpreting Services for Nonspoken Languages (eg: BSL)
Contract 3. Lot 3 - Translation, Transcription and Ancillary Services
VANDU LANGUAGES
- Companies House: 04545688
- Public Procurement Organisation Number: PXYY-4468-XRDQ
36 St. Nicholas Lane
Lewes
BN7 2JZ
United Kingdom
Email: aaron@vandu.co.uk
Website: http://www.vandu.co.uk
Region: UKJ22 - East Sussex CC
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Face-to-face and -Telephone/Video Interpreting Services for Spoken Language
Contract 3. Lot 3 - Translation, Transcription and Ancillary Services
Contracting authority
East Sussex County Council
- Public Procurement Organisation Number: PXGX-2145-PRQJ
County Hall, St Anne's Crescent
Lewes
BN7 1UE
United Kingdom
Region: UKJ22 - East Sussex CC
Organisation type: Public authority - sub-central government